Medical Front Desk
Resume:
Lola C. Matthews
Cell: 561-***-**** Email: *********@*****.***
Professional Summary
Seven years of front office experience supporting busy medical practices. Expertise includes verifying insurance
coverage, reviewing records and maintaining office schedule.
Skills
• Multi-tasking, data entry and scheduling
• Knowledge of Medicare, PPOs and HMOs
• Orthopaedic, Surgery, Ophthalmology, Primary Care Experience
Professional Experience
ORTHOPAEDIC SURGERY ASSOCIATES, INC January 2011 to January 2015
Front Desk Receptionist
• Answered incoming calls and directed patients to the appropriate department for a nine physician
orthopaedic practice that specializes in hip, knee, shoulder, hand, wrist and back surgery
• Scheduled new patient and follow-up patient appointments and also confirmed upcoming appointments
• Entered and updated patient demographic information as needed
• Checked patients in and out at front desk
• Verified all new patient insurance coverage as well as new insurances for established patients
• Scheduled auto and worker’s comp appointments, faxed LOP’s to attorneys and verified PIP insurance
for new autos
• Returned voicemail messages by the end of each work day for my three assigned physicians in the
practice
• Completed data entry for all MRIs ordered by my assigned physicians
• Assisted the medical records department with filing and scanning incoming records from referring
physicians
FLORIDA EYE MICROSURGICAL INSTITUTE, INC January 2008 to December 2010
Front Desk Receptionist
• Registered and scheduled patients for a five physician practice that specializes in cataract, glaucoma, and
retina surgery
• Greeted patients, collected co-payments and balances, updated demographic information and insurances
and faxed all reports requested by referring physicians
• Assisted the medical records department with filing and pulling medical charts for appointments
• Confirmed next day appointments and returned all voicemail messages regarding appointments
Lola C. Matthews Page 2
PALM BEACH COUNTY HEALTH DEPARTMENT 2004-2007
Senior Clerk
• Checked patients in and out at front desk
• Scheduled follow-up appointments
• Sent requested medical records to local hospitals and facilities as well as copied medical records for
patients
• Worked in the laboratory as the LIS Clerk inputting all lab orders by the providers along with specimens
taken from lab technicians to send to the state laboratory
Education and Training
Santaluces High School Beauty Institute School of the Arts, - Lantana, FL
Vocational Studies
References
• Eulie Russell – Front Office Supervisor
561-***-**** (work)
561-***-**** (cell)
• Alisha Zuccaro – Front Office Manager
• Laverne Martin – Laboratory Technician Supervisor
Contact this candidate