Manager Customer Service
Resume:
W. Eddie Long
Miramar Beach, Florida 32550
*******@*****.***
Summary of Qualifications: Management Level Leadership: Inventory/Supply Chain Management
Detailed and results-oriented team leader with demonstrated record of maximizing productivity while
minimizing expenses in domestic markets. Innovative, analytical and big thinker, reputable for
implementing strategies that drive efficiency improvement. Creative, confident and effective problem
solver. Exceptional communicator, with expertise in business, customer, employee and vendor
relations.
Areas of Expertise: Team Building and Leadership*Supply Chain Management*Production and
Inventory Management*Process Improvements*Production Scheduling*Customer Relations and
Operation Planning*Cost Savings and Problem Solving*Vendor Relations
Professional Experience:
Winn-Dixie, Inc. Miramar Beach, FL 32550
Inventory Control Manager 01/08 to Present
The inventory control manager will manage the receipt of merchandise shipments with stock levels as a
goal. This position is responsible for promoting and executing consistent operating conditions,
courteous and prompt service and a friendly atmosphere.
*Purchase internal products
*Enforce store receiving protocols, manage DSD operations
*Responsible for financial accuracy of all invoices-$20K to 100K Daily-Seasonal
*Communicate vendor issues to store manager
*Assist department managers in managing target inventory levels
*Supervise, train and develop team members
*Responsible for scheduling department employees
Alamo, SMC Sioux Falls, SD
Production Analyst 09/07 to 11/07
Resolve production processes. Develops and recommends improvement in operations with predictive
analysis. Coordinate/analyze and implement changes to production procedures.
*Track failures and leads effort recommending solutions to increase operational efficiency
*Import/Export data-Citrix, JD Edwards, Excel
*Ability to interpret blue prints of plant operations
*Recommend production optimization improvements for operational efficiency
*Document, maintain and implement proper methods for inventory control levels
ASA/Delta Airlines Atlanta, GA
Ramp Agent 10/06 to 07/07
Security of aircraft and passengers. Operate lift, upload, load and transport baggage, mail and cargo to
and from the aircraft. Operate ground support equipment such as tugs, conveyor belts and tow tractors.
*Selected as Ramp Agent Lead Operations
*Coaching of nine agents for approaching/departing aircraft and proper baggage handling
*Radio contact with flight operations concerning incoming/departing aircraft
*Communicate with aircraft personnel concerning weight/balance
*SIDA Security Clearance/FCC background check
ISF, Inc Hogansville, GA
Purchasing/Planning/Customer Relations Manager 01/00 to 08/06
Multi-plant purchasing and planning operations which consisted of a team of twenty-five employees.
Balance of raw materials purchases versus monthly sales forecast. Planning of plant operations to
include customer relations, sales orders and sales completion within eight week window.
*Development of forecast for company sales/materials management-$1,000,000 weekly
*Vendor negotiations, selection and evaluation
*Train departmental employees to maintain ISO standards
*Customer contact concerning placement of sales orders, delivery and shipping instructions
*Lean Management Steering Committee
Other previous roles include Planning/Purchasing for Georgia Duck Company in Scottsdale, Georgia.
Also Plant Superintendent for Marglen Industries in Royston, Georgia.
Education:
*Eufaula High School
Eufaula, Alabama
*South University Business Administration
Montgomery, Alabama
*Wallace College
Dothan, Alabama
Professional Development:
*Procurement: National Association Purchasing Managers
*Customer Service/Inventory Control Training
*Personal Specialist: Alabama National Guard
*ISO/Lean Management Training
References:
*Upon request
Contact this candidate