Manager Customer Service

Bonnie Gray

Cumming, GA ***** 770-***-****

*************@*****.***

Multi-Family Housing Management Executive

Comprehensive experience with Tax Credit, Market Rate, and Subsidized real

estate management with the ability to analyze portfolios to ensure maximum

financial viability and set up corrective action plans.

Strengths include teambuilding, leadership, staff training, compliance,

budget management, streamlining maintenance and outstanding sales and

customer service.

Professional Experience

Property Management Consultant

RESIDENTIAL PROPERTY CONSULTANTS, LLC

2007 - 2012

Work with Owners/Managers of affordable housing properties.

Provide interim operations management, including leading property teams to

achieve owner goals and objectives.

Assist with analysis and due diligence of multi-family real estate

investments.

Asset performance analysis, including capital needs assessment.

Assist in enhancing teamwork of Resident Services and Property Management

staff.

Hands on training of site staff.

Perform assessments of property management operations.

Work on special projects as needed.

Senior Asset Manager

BOSTON CAPITAL CORPORATION

2004 - 2007

Supervised a portfolio of 265 properties in 14 states for this Tax Credit

Syndicator. This privately owned corporation provides financing for owners

of 3,200 apartment complexes nationally through private investment funds.

Key emphasis on relationship management with General Partners, Financial

Institutions, Housing Agencies and Property Management Companies.

Managed negotiation of multi-million dollar restructuring agreements with

General Partners.

Conducted on-site property evaluation to assess the physical and financial

health of the investment; analyzed financial statements, operational

reports and maintenance logs.

Asset Manager

MASSACHUSETTS HOUSING FINANCE AGENCY

2003 - 2004

Oversight of a multi-family subsidized real estate portfolio of 65

developments valued at $100 million.

Worked closely with site management and maintenance staff to develop best

practices protocol to streamline efficiencies, reduce waste / redundancies,

improve tenant relations, and increase cash flow.

Prepared financial status reports, reviewed and approved subcontractor

invoices for payment.

Processed rent increases via formalized process per HUD regulations

Bonnie Gray Resume

Page two

Property Manager

New Orchard Hill Estates

2002 - 2003

Managed 215 unit subsidized apartment complex in Oxford, Ma for Winn

Residential.

Supervised staff of 7, responsible for all administrative, financial and

maintenance activities at property.

Property Manager

Tent City Apartments

1998- 2002

Managed a 269 unit mixed income apartment complex with a 350 space parking

garage and five commercial units in the City of Boston. Supervised a staff

of 10.

Property Manager

Middlesex Crossing Apartments

1995 - 1998

Managed 252 unit market rate apartment complex in Billerica, MA. Direct

supervisory responsibility for 7 full time employees. Record setting

accomplishments at this company.

Certificates

Boston University Center for Professional Education

Paralegal Certificate

Education

Rochester Institute of Technology

Liberal Arts studies, 1 year

Eisenhower College

Liberal Arts studies, 2 years

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