Customer Service Medical
Resume:
Larhonda Bradford
Bay Point, Ca 94565
************@*******.***
Objective:
Aspire to join an accomplished health organization as a medical billing
specialist to serve the best of my professional abilities, incorporating my
extensive customer service experience.
Career Profile:
Medical billing specialist with experience in medical administration.
Delivering completed insurance claims and computerized billing at a high
volume in an expedient manner,
with experience in medical administration.
Acquired Skills:
Medical terminology CPT-4, ICD-9
coding
Microsoft Word/Excel Bookkeeping
Health insurance processing Patient scheduling
Patient billing & collections Filing
Business correspondence Accounts
receivable & payable
HIPAA regulations Personal
Injury Insurance
Hospital Billing Disability Claims Worker's Compensations
Claims
CMS-1500 Appeals
Education:
Western Career College, Pleasant Hill, CA, Health Information Technology
Certificate, 2010
Berkeley High School, Berkeley, CA, 1988
Achievement:
Numerous recognitions for providing excellent customer service
Employment:
SNF/Hospice Clerk
Kaiser Continuum Department-San Francisco, Ca Aug 2014-
November 2014
Verified skilled nursing facility coverages and benefits
Authorize SNF admissions and discharges
Authorize hospice admissions and discharges
Ordered durable medical equipment
Provided assistance throughout department
Medical Biller
Jan 2012 -May 2014
California Service Bureau -Novato, Ca.
. Accounts Receivable &Accounts Payable
. Verify insurance
. Secondary and Primary biller
. Insurance Follow-up
. Completed appeals process for denied claims
. Customer Service Representative
Customer Service Representative
Old Republic Home Protection - San Ramon, Ca Jan 2007-
Sept 2011
.
Assist homeowners with their home warranty accounts.
. Create service requests to have repairs completed for homeowners.
. Liaison for contractors and homeowners.
. Answer high call volume.
. Accept payment for home warranty over the phone
Medical Biller
Kenny Family Chiropractor,
April 2010 - May 2010
. Served as a volunteer;
. Verified insurances with varies companies;
. Answered high volume calls;
. Accounts Payable & Accounts Receivable; Greeter
. Completing CMS 1500 forms
. Completed appeals for denied claims
Customer Service Representative
ABM Industries - San Francisco, CA,
Oct 2003 - Jun 2006
.Answer extreme high volume
.Assisted users with unlocking and resetting Citrix accounts.
.Assisted users with questions and concerns regarding their Lotus Notes
accounts.
.Work with the technology department with identifying problems with
accounts.
.Work with management to increase help desk efficiency
.Worked as Call Center Lead during supervisor absence
.Managed and maintained the email box for end users
Medical Clerk
Contra Costa County-Richmond, CA
Nov 2001 - Jun 2003
.Managed medical case load
.Assign and close cases as necessary
.Responsible for clearances of applicants
.Set up new cases
.Scheduled appointments with new clients and reviewed information
.Conducted phone interviews
Constructed interviews for eligibility of benefits
Utilized medical terminology
Education
Berkeley High School Diploma
Western Career College Certificate
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