Executive Assistant Service Representative

Taneca V. Lowe

**** ****** *** *****************@*****.***

Winnetka, CA 91306 (Ph) 818-***-****

Summary of Qualifications

Bachelors of Science, Psychology

** ***** ********** ** *********ative work environment

Great communication and interpersonal skills, detail oriented, strong organization skills,

ability to thrive under pressure, great at multi-tasking and meeting deadlines. High level

of leadership skills as well as a great team player attitude. Positive work ethic and attitude

Proficient with Windows XP, Vista, Windows 7, MS Word, Excel, PowerPoint and

Outlook, MS CRM, Internet Search Skills, Yardi, AS400

Maintained employment at 1 employer for 6+ years

Employment History

Aegis Treatment Centers, Canoga Park, CA February 2014-Present

Quality Assurance/Quality Control & Licensing Executive Assistant

• Facilitate team calendar including meetings and scheduling all business and personal

travel arrangements

• Demonstrates strong attention to detail and expert organizational and multi-tasking skills

• Ensures company is within State and Federal regulations at all times

• Tracks quality and control of 25 clinics

• Screen and respond to patient incident reports

• Coordinate and plan internal/external Quarterly Meetings

• Prepare/screen correspondence

• Prepare and develop presentations and surveys for important meetings

• Responds to company, State, County and DEA audits

• Interaction with SAMHSA, DEA, County, State, CARF Regulatory Agencies

• Maintain and update complex Excel spreadsheets on a daily basis

• Directly assist Executive Director of the company with both business and personal needs

Bank of America Corporate, West Hills, CA April 2012- February 2014

Quality Assurance Analyst

• Examines residential loan documentation for accuracy, completeness, and compliance

with appropriate company and secondary market investor standards. Evaluates credit

decisions for accuracy based upon established risk parameters and in accordance with

policy, program, and product guidelines

• Responds to company, individual, and investor audits

• Responsibilities include examination of several different types of lending (conventional,

government-backed, home equity, etc.)

• Assists with fraud detection and prevention

The Holman Group, Northridge, CA

Client Service Representative June 2011-April 2012

Executive Assistant Jul. 2010-June 2011

Sales and Client Service Assistant Dec. 2009- Jul. 2010

Utilization Review Specialist Jan. 2007-Nov. 2009

Client Service Representative

• Manage 200+ Accounts within a mental healthcare facility

• Attended Health Fairs and Open Enrollments

• Served as liaison between Medical Staff

• Prepared and developed presentations and surveys for important client meetings

• Determine and verify patient eligibility

• Maintained and updated complex Excel spreadsheets on a daily basis

• Handled and coordinated all New Hires

• Drafting of expense and mileage reports

• Interviewed therapists and presenters for offsite Critical Incident Stress Debriefing and

seminar presentations

• Worked well under the extreme pressure of mental health insurance atmosphere

Executive Assistant

• Track and maintain company expenses/ Prepared/screened correspondence

• Facilitated team calendar including meetings and scheduling all business and personal

travel arrangements

• Directly assist the Vice President of the company with both business and personal needs

• Maintained and updated complex Excel spreadsheets on a daily basis

• Trained and managed team of 3-5

• Delegated daily tasks

• Coordinate and plan Quarterly Public Policy Meetings

• Attend client events on as needed basis to back up to VP

• Prepared and developed presentations and surveys for important client meetings

• Demonstrated strong attention to detail and expert organizational and multi-tasking skills

Education

University of Phoenix, Bachelors of Science, Psychology

Skills

Proficient in MS Office, Word, Excel, PowerPoint, Outlook, CRM, Typing 55 WPM, 10 Key,

Excellent written and verbal communication skills, Excellent phone etiquette, Outstanding

leadership skills, Yardi, AS400

References Available Upon Request

Contact this candidate