Customer Service Sales

Nicole Askeland

San Jose, Ca *****

Cell # 408-***-****

*.********@*****.***

Key Competencies:

* **** ***** ** ************ Customer Service

Solid Planning and Organization Skills with Strong Attention to Detail

Product Knowledge and Memorization Ability

Excellent Communicator and Listening Skills with Strong Judgment Skills

PROFESSIONAL EXPERIENCE:

Customer Service Representative/Administrative Assistant, Valley CRST, San

Jose, Ca 2013-2015

Schedule pickups & deliveries of customers purchased goods, small household

moves, and on-site moves

Enter local/interstate orders into data entry system

Communicate with accounts to get approval of services & information changes

Light dispatching of drivers whereabouts

Prepare end of month billing

Vehicle Processor, Star Shield Clear Paint Protection Installer,

Southeast Toyota Distributors, Jacksonville, FL 2012-2013

Peeled plastic wrap, performed walk around checks, washed, gassed, and

staged new vehicles off rail-cars

Applied Clear Paint Protection to door edges, door cups, and rear

bumper/tailgate

Sales Consultant/Customer Service, T.B. Family of Dealerships,

Jacksonville, FL 2008-2012

Performed excellent customer service from greeting customers and handling

special and sensitive vehicle owner requests

Provided timely and effective assessment to customer needs and wants

Proactively provided instant communication about dealership's products and

services

Effectively resolved customer issues relating to procedures to better ease

the customer process

Prepared the necessary sales documents, and facilitated negotiations with

the management and customers to close sales

Executed full service cycle process from trade to new and used car details

while presenting product features, advantages, and benefits

Contacted sold and potential customers for follow up, retention, and to

generate referral sales

Used any computer or Internet resources provided by the employer for CRM,

tracking customers, and providing sales information to prospect

Sales Specialist, Auto Zone, Palatka, FL

2007-2008

Helped customers with questions or concerns about parts and service

processes

Maintained good relations with regular customers

Maintained accurate details of each transaction and inputted into company

system

Reported any discrepancies or concerns to the manager

EDUCATION:

Occupational Associate's Degree: Collision Repair/Refinishing w/ Industry

Management, V.C. Tech, Pelham, Alabama

Date of Completion: September 21, 2007

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