Manager Customer Service
Resume:
William Curtis Maisey
**** *. **** *. *******, UT 84015
********@*****.***
OBJECTIVE
To obtain a position that utilizes my leadership, management,
decision making, communication, customer service, collection, fraud and
credit adjudication skills.
SKILLS SUMMARY
. 16 years of credit decision experience and 8 years of collection
experience with 9 years as a manager.
. Communication style with management, sales and team members creates
greater understanding and compliance to policies, metrics and
processes.
. Decisive leadership capabilities ensuring goals are achieved.
. Motivated, resourceful and very adaptable to a changing environment.
. Organized, productive and teachable resulting in better team work and
progress.
. Results-oriented team coaching skills focused on excellence.
. Quick thinking and high information retention resulting in fast and
accurate decision making.
PROFESSIONAL EXPERIENCE
England Logistics (subsidiary of CR England) April
2011 - present
Credit/Collections Manager Salt
Lake City, Utah
. Manage credit and collection team of 9 people with over 20MM in
accounts receivable.
. Implemented a more complete credit review process and collection
negotiation guidelines.
. Evaluate commercial credit reports for open lines of credit for large
and small companies.
. Review Financials, D&B, applications and references for new accounts
as well as increase requests.
. Maintain relationship with sales while ensuring adherence to credit
policies.
. Administer corrective deficiency training and adherence to all
policies.
. Developed new collection tool for more efficient processing and
reporting.
. Set appropriate metrics and develop staff to reach these goals while
celebrating their success.
. Liaison for management, sales teams, insurance, outside collection
agencies and team members.
Transportation Clearing House, LLC (subsidiary of Flying J)
November 2005 - April 2011
Credit/Collection Manager
Ogden, Utah
. Adjudicated all new applications for approval and existing accounts
for credit line increases.
. Monitored accounts for fraud characteristics and executed proper
collection processes.
. Developed a new credit manager system and implemented a new incentive
program.
. Managed two credit teams of 12 employees overseeing 37,000 accounts.
. Implemented credit transition in company-wide joint venture with Shell
Canada, Ltd.
Discover Card April
1999 - October 2005
Credit Analyst, Trainer, Development Specialist
West Valley City, Utah
. Trained all levels of my department on new procedures and compliance.
. Reviewed application for approval using all 3 major credit reporting
agencies.
. Audited employees for effective compliance and productivity.
. Mentored employees and assisted in developing skills to achieve
department goals.
EDUCATION
B.S. Exercise and Sport Science, University of Utah, Salt Lake
City - 2001
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