Customer Service Representative

Chhaya Moktan

Suite no ****, *** Redpath Avenue, Toronto, M4P 2W3

Cell #: 647-***-****

Email: ************@*****.***

OBJECTIVE

An enthusiastic, pleasant and courteous customer service personal seeking

the position of Customer Service Representative. Offering first-rate people

skills and customer care experience in order to provide superior customer

delight

QUALIFICATIONS

. Progressive 10 years of professional experience in customer service

and administration with 6 years in Training and Development

. Possess outstanding problem solving and customer service skills

. Strong management, organizational and relationship building skills

. Proficient in computer applications like Microsoft

Excel/Word/PowerPoint and The Internet

. Result-oriented and has the ability to meet deadlines and work under

pressure

. Excellent team player with good negotiation and interpersonal skills

. Ability to deal in a professional and courteous manner with multiple

clients

. Effective communication skills and fluent in English

EMPLOYMENT EXPERIENCE

Customer Service:

. Responded to telephone calls from customers as per the established

criteria in regards to their bills, billing plans and other general

query

. Promoted and ensured that the customer service delivered is of the

highest quality and that the standard bar continues to be elevated per

business plan of the year

. Resolved problems efficiently and professionally by applying product,

process and applications knowledge

. Demonstrated effective oral and written communications with the

customers, department personnel and other company staff

Administrative/Coordination:

. Planned, coordinated and managed orientation sessions for new hires

. Organized and facilitated various training programs, reward and

recognition and weekly/monthly/annual events

. Maintained training documentations as per client and organizational

requirements

. Updated daily and monthly Management Information System (MIS)

. Handle responsibilities of scheduling appointments for client and

management

WORK EXPERIENCE

. Assistant Manager (British Gas) EXL Service, India, July 2010 -

December 2013

. Process Trainer (British Gas) EXL Service, India March 2007 - June

2010

. Customer Care Executive (British Gas) EXL Service, India November 2005

- February 2007

. Customer Care Executive (America Online) Wipro BPO, India August 2003

- October 2005

EDUCATION

. Post Graduate Diploma from Symbiosis Institute of Distance Learning,

Pune, India 2011

. Bachelor in Science from St. Joseph's College, Darjeeling, North

Bengal University, West Bengal, India 2003

. Indian School Certificate (Grade 12) from Dr. Graham's Homes,

Kalimpong, India 1998

. Indian Certificate of Secondary Education (Grade 10) from St. Joseph's

Convent School, Kalimpong, India 1996

Reference- Available on Request

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