Customer Service High School

Shashank Gokhale

Shreeram Darshan Society, Phase II, *******.********@*****.***

Flat No.20, Bldg. B2, Katraj, Pune86053-71131/975**-*****

Career Objective

Seeking for a rewarding and challenging position within the fields

of Finance, investment banking and can also work as a business

development executive.

Work Experience

Working with Eclerx Services Ltd, Pune as a financial

analyst for an investment bank since 03rd Dec, 2012.

• Wherein I am Responsible for handling Trade Confirmations Trade

Affirmation both (Incoming and outgoing), Incoming affirmation for

equity products includes locating the trade in the system on the basis of

the economic parameters provided by the counter party and matching

the details with that in our system with the help of certain applications

and providing our trade references to counterparty and outgoing

affirmation includes sending out economic details to counter parties in

order for them to match us on economic parameters.

• Also, I am responsible for Trade Identification, which is a part of

confirmations where in I am responsible to link the signed confirms

received from the counterparty by locating the relevant trade in our

system with the help of application.

• On the daily basis, I am also responsible for preparing various reports

such as Daily Control report, DTCC report and end of day report.

Worked with Wipro BPO, Pune as a senior customer

service associate

• For UnitedAirlinesfor12 Months in the voice process for flight bookings

and reservations.

Worked with First source solutions ltd. Indore as a

customer service associate

• For ICICI prudential ltd for about 6 months in a non-voice process.

Worked with Reliable Financials Indore as an Account Assistant

for about 3.5 years

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Reward & Recognition

Received spot reward for the Quarter Oct- Dec, 2013 and also for the Quarter

Apr- Jun 2013

Professional profile

Completed MBA from Indore Indira School of Career Studies, Major in Finance

and Minor in Marketing.

Academic Profile

• Bachelor of Commerce from M.R.S.C., Indore.

• Higher Secondary Certification from New Digamber public School, Indore.

• High School Certificate from New Digamber Public School, Indore.

Certificates

• Cleared NCFM A Beginners’ Module.

• Certification in Core Banking from IDBI Intech Ltd

Basics of Banking

Finacle Training

Summer Training

Name of the organization: ICICI Direct.com (ICICI Securities Ltd.)

Duration : 60 days

Responsibilities : 3 in 1 accounts (Demat account, Online Trading

account & saving account)

Achievements : 20 Accounts

Learning : Prospecting, Cold-Calling & Sales Pitching

Computer Literacy

• Working knowledge of M.S. Office

• Proficient in use of Internet

Projects

Project Title : Find the Selling Strategies of Pepsi

Findings : (a) Use of high profile celebrities for advertising.

(b) Target young generations.

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Learning : To create goodwill in the mind of customer

(b) Project Title : Find the Selling Strategies of Sony

T.V.

Findings : (a) Use of latest technologies to

attract customers.

(b) Target higher class of customers

Learning : To serve customers with latest and

attractive

technologies.

Extra-Curricular Activities

• Participated in Science & Craft exhibition.

• Active member of Sanand Group, Indore.

Personal Information

Date of Birth 05th July, 1984

Marital Status Single

Language Known English, Hindi and Marathi (Mother tongue)

Passport Yes (Number will be provided upon demand)

Date:

Place:

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