Customer Service Sales

Jane Squillaci

***** ****** **** **********, ** *0585

Cell: 630-***-****

Home: 815-***-****

*********@*****.***

Professional Experience

Career Goal: To aggressively prospect, maximize sales and provide exemplary

customer service.

Career Summary: 20 + years in Customer Service both internal and external.

Adapts well to change. Energetic, enthusiastic, positive and self-

motivated.

Specialties:

Strong Customer Service and Team Oriented Skills, Excellent written and

verbal communication skills, Problem Solving, Able to effectively manage

high level of support and all SLA targets

10/Present - Present Carol & Company Photography

Assistant/Customer Service

* Answer Phones and work with Clients directly

* Assists on shoots and help with lighting, set design

* Set up new appointments with Clients

* Perform general clerical duties as assigned

2/10 - 6/11 Oracle America Corporation

Customer Service Representative

Support Service/Professional Services Sales Organization

* Assisted Outside Sales Team of seven reps by taking on

smaller

opportunities < 50K so the Sales team could concentrate

on the much larger

deals.

* Maintained gross margin (25%-30%) need to close the

deal and create

revenue for the company.

* Assisted sales team to close out deals of larger nature,

making

sure all contracts are written, sent to legal for

approval, collecting

signed paperwork/PO from Customer.

* Produced Quotes/Contracts and Statements of Work to

Customers.

* Assisted Sales Team with booking the deal once the

signed contract and

purchase orders are received.

* Coordinate with Resourcing to schedule consultants as

needed.

* Produced weekly forecast to Management.

* Participate on weekly forecast calls and prepared to

discuss any deals

that could close for the quarter.

* Trained new Customer Services Reps on policies and

procedures.

4/93-2/10 Sun Microsystems, Inc.

Program Manager

Support Professional Services Sales Organization

* Assisted in developing Statements of Work (SOW) and

Consulting

Services Agreements (CSA).

* Provide Resource Management for Customer projects.

* Coordinate and process required paper work to start delivery

(Signed CSA / SOW and Purchase Order ).

* Set up and coordinate booking packages for Customer

projects.

* Managed the PS pipelines with Principals.

* Coordination of start dates with Customer and Project

Delivery Manager.

* Processing of 3rd Party Product.

* Maintain individual forecast.

11/88-4/93 Sun Microsystems, Inc.

Sales Coordinator

* Support 7 Hardware Sales Reps and 1 District Manager.

* Responsible for booking hardware purchase orders.

* Responsible for working with the Order Admin to make sure

Customer

Orders get processed and shipped.

* Set up monthly district staff meetings.

* Coordinate quarterly off-site meetings for team and

invited special

speakers.

* Create correspondence and presentations for District

Manager and Sales

Reps.

* Processed Travel arrangements and Expense Reporting.

Computer Expertise:

. MS Office, Apple MAC, Sun Systems

References available upon request

Contact this candidate