Administrative Assistant High School

KEVIN FORD

**** ********* ****** ** • ATLANTA, GA 30310 • 678-***-**** • ************@*****.***

SUMMARY OF QUALIFICATIONS

EXPERIENCED AND KNOWLEDGEABLE INFORMATION TECHNOLOGY AND ADMINISTRATIVE ASSISTANT PROFESSIONAL

SEEKING HIGH LEVEL POSITION WITHIN A HELP DESK AND OFFICE SUPPORT ROLE. WORKS WELL INDEPENDENTLY, OR IN

A GROUP SETTING PROVIDING ALL FACETS OF COMPUTER HELP DESK SUPPORT SUCH AS TROUBLESHOOTING,

INSTALLATIONS, AND MAINTENANCE. IN-DEPTH KNOWLEDGE AND UNDERSTANDING OF NUMEROUS SOFTWARE PACKAGES

AND OPERATING SYSTEMS. STRONG POINTS INCLUDE DATA ENTRY OPERATIONS AND WORKING WITH BILLING, ACCOUNTING

AND TICKETING PROGRAM IN A FAST PACED ENVIRONMENT. SKILLED IN PROVIDING CUSTOMER, AND END-USER HELP

DESK SUPPORT. EASILY IDENTIFY AND RESOLVE TECHNICAL ISSUES AND CONCERNS. EXCELLENT COMMUNICATION AND

PRESENTATION CAPABILITIES. WELL ROUNDED WITH INBOUND AND OUTBOUND CALLS WITHIN A MULTITASKING ROLE FOR

5+ YEARS, ALWAYS CREATING AN EXCEPTIONAL LEVEL OF SERVICE TO CUSTOMERS NO MATTER WHAT THE PROBLEM.

SKILLS

ORACLE MS OFFICE MS WORD MS EXCEL MS POWERPOINT MS EXCHANGE AVAYA OCPM LEX

●

CROSS DERBY MOTOROLA PORTAL LOTUS NOTES TOSHIBA FORUM SAME TIME CALLEGRO 123 RESCUE

ME LINUX FLEXTRONICS SBCLIENT SPARK AT&T NETWORK CLIENT MAC QUICKBOOKS

SALESFORCE LAN

IT TROUBLESHOOTING DREAM-WEAVER HTML CODING DATA ENTRY ADMINISTRATION

●

TELECOMMUNICATIONS ACCOUNTS PAYABLE & RECEIVABLE

ADDITIONAL LANGUAGES SPOKEN: JAPANESE FRENCH SPANISH (BASIC CONVERSATION/NON FLUENT)

●

EDUCATION

LANGSTON HUGHES HIGH SCHOOL - ATLANTA

NORTH SPRINGS CHARTER HIGH SCHOOL OF PERFORMING ARTS – ATLANTA

EXPERIENCE

COMPUTER GENERATED SOLUTIONS DUNWOODY, GA

IT, TECHNICAL SERVICE REPRESENTATIVE A UGUST 2014 - CURRENT

OFFERED SUPPORT FOR HARDWARE, SOFTWARE, AND DIFFERENT TYPES OF MECHANICAL DEVICES.

●

WORKED FOR THE TOSHIBA, IBM, AND LENOVO TECHNICAL SUPPORT PLATFORMS AS I REMOTELY

●

ACCESSED COMPUTERS AND NETWORKS TO BETTER ASSIST CUSTOMERS.

● USED DATA ENTRY APPLICATIONS TO MANAGE COMPANY ACCOUNTS AND CREATED TICKETS USING TICKETING

SYSTEMS OF ORACLE, OCPM LEX AND CROSS DERBY CLIENTS.

MANAGED A HIGH LEVEL OF INBOUND AND OUTBOUND CALLS FOR MAJOR COMPANIES, IT DEPARTMENTS,

●

AND CUSTOMERS AT HOME.

RESPONSIBLE FOR PROVIDING TECHNICAL SUPPORT FOR INTERNAL EMPLOYEES AS WELL AS OUTSIDE

●

CLIENTS.

ANALYZED THE PROBLEMS THAT THE CUSTOMER IS FACING AND ATTEMPT TO TROUBLESHOOT THE ISSUE

●

OVER THE PHONE OR VIA EMAIL.

PROFICIENT IN A WIDE VARIETY OF TECHNOLOGIES, PRODUCTS AND SOFTWARE IN ORDER TO EFFECTIVELY

●

RESOLVE THE ISSUES THAT A CUSTOMER MAY BE EXPERIENCING WITH HIS OR HER PRODUCT.

DISPATCHED FIELD REPRESENTATIVES TO MEET CUSTOMERS IN PERSON IN ORDER TO RESOLVE PROBLEMS

●

THAT REQUIRED MORE ATTENTION.

DHINOJA GLOBAL ATLANTA, GA

ADMINISTRATIVE ASSISTANT, HELP DESK JULY 2013 - CURRENT

● RESPONSIBLE FOR MARKETING A VARIETY OF PRODUCTS AND SERVICES TO INDIVIDUALS AND BUSINESSES VIA E

COMMERCE.

● GAINED KNOWLEDGE OF NEW MARKETING TECHNIQUES THAT ALLOWED ME TO TAKE OWNERSHIP WITH TEACHING

OTHER INDIVIDUALS.

● ACQUIRED LEADERSHIP POSITIONS THAT ENABLED ME TO HANDLE LARGE GROUPS OF PEOPLE IN MULTIPLE STATES AND

COUNTRIES IN ORDER TO ACHIEVE CERTAIN TASKS.

● INDEPENDENT AGENT THAT MARKETS A WIDE RANGE OF PRODUCTS THAT INCLUDE TECHNOLOGY, ORGANIC

SUPPLEMENTS, BEAUTY CARE AND MAKE-UP, HOME ESSENTIAL BASED PRODUCTS, GIFT CATALOG’S ETC.

● PART OF AN EXCLUSIVE BOOK CLUB THAT FOCUSES ON SELF-DEVELOPMENT, LEADERSHIP SKILLS, ATTITUDE, MONEY

MANAGEMENT CAPABILITIES AND HANDLING HIGH INTENSITY SITUATIONS.

AMERICA’S MART PEACHTREE, GA

ADMINISTRATIVE ASSISTANT, HELP DESK O CTOBER 2012 - JUNE 2013

● ASSISTED THE CEO OF THE COMPANY WITH OFFICE DUTIES SUCH AS FILING, KEEPING THE BOOKS UP TO DATE,

MANAGING MONEY AND RAN ERRANDS WHEN REQUESTED TO KEEP EVERYTHING UP AND RUNNING.

● PROVIDED SUPPORT TO CUSTOMERS IN NEED WITH QUESTIONS AND CONCERNS.

IMPLEMENTED A HIGH LEVEL OF DATA ENTRY TO HANDLE SHIPPING ORDERS TO BE SENT OUT ACROSS THE UNITED

●

STATES ON A DAY TO DAY BASIS.

THE POSITION INCLUDED ANSWERING THE PHONE FOR ORDERS AND RETURNS, INBOUND AND OUTBOUND CALLS WITH

●

A HIGH CALL VOLUME, AND PREPARING FOR UPCOMING EVENTS.

● USED AVAYA BILLING SYSTEM TO MANAGE AND HANDLE CUSTOMER AND BUSINESS ACCOUNTS THROUGH TRANSACTIONS.

Contact this candidate