Sales Front Desk

Shanequa Owens

**** ******** ** / ******** *******, CO/ 80910 / 970-***-****/ *****@***.***

Objective To advance my career using the knowledge I’ve obtained while getting my degree.

Education Northern Arizona University, Flagstaff, AZ

Bachelor of Science in Hotel and Restaurant Management

Skills Opera training, ResPak training, PBX multi-line, Agilisis 400, Housekeeping Inspector OnQ,

Microsoft Office, Outlook 365

Experiences

03/2014-Present Doubletree by Hilton Colorado Springs - Reservation Sales Agent/ Front Desk

● Reservations - including reservations for future guests, the upsale of reservation packages, third

party reservations and troubleshooting problems for future and current guests

● Front desk coverage – checking guests in and out of the hotel, taking care of special guest

requests and handling cash payments

● Administrative support – answering phone calls, responding to emails and data entry

06/2013-04/2014 The Broadmoor Hotel - Reservation Sales Agent

● Reservations - including reservations for future guests, the up sale of reservation packages, direct

guest interaction with Gift Card sales and third party reservations and used multi-line phone

system

● Administrative support - answered phone calls, responded to emails and handled the daily office

procedures-opening/closing

07/2012-06/2013 The Broadmoor Hotel - Amenities Agent

● Stocking - Replenished mini bars, organized store rooms and ordered supplies daily

● Customer liaison - Take request to make guest experience special and Handle phone request

from management and housekeeping, prepared and made deliveries

04/2012-07/2012 Charles Court Hostess Broadmoor Hotel - Hostess

● Reservations - made Dining Reservations using ResPak, informed guests of various hotel and

restaurant information and ran daily reports/paperwork

● Restaurant aide - took “to go” orders, assisted guests to table and would support servers and

supervisors whenever possible

08/2011-11/2011 Mormon Lake Lodge Mormon Lake, AZ. - Cashier

● Register - answered phones, balanced drawer, made daily cash drops, and handled various

types of payments- cash, credit, debit, check

● Restaurant aide - Made orders, bussed tables, took “to go” orders and ran daily reports/paperwork

02/2011-08/2011 The Grand Hotel Grand Canyon, AZ. - Rotating Intern

● Hotel Training for the following fields: Front Desk, Reservations, Night Audits

● Manager On Duty Training for the following departments: Sales, Maintenance, Housekeeping and

Gift Shop

10/2007-12/2009 Coconino Community College Flagstaff, AZ. - Receptionist

● Administrative support – fax, copy, create documents, answer phones and file

● Customer liaison - assisted students/Parents with problems and made courtesy calls

References available upon request

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