Medical Insurance
Resume:
Theresa
Ratliff
St.
Chicago, IL
60620
Phone: (312) 434-
2944
***********@*****.***
OBJECTIVE
To obtain a position with a growing organization where my strong customer
service, communication, and computer skills; organizational, problem-
solving abilities, and business experience would be utilized and enhanced,
and where I can gain experience in other fields.
EXPERIENCE
08/12-10/14 Kindred Hospital
Chicago, IL
Patient Account Representative
Scanned documents for computer use. Submitted claims electronically and
manually to insurance companies for remittance, initiated contact with
third party carriers regarding non-payment and/or improper payment of
claims, drafted appeal letters for denials and adjusted accounts.
Documented results of mail and telephone conversations on the computer and
handled all other assigned duties.
08/08-05/12 University of Illinois Hospital
Chicago, IL
09/02-01/06 Patient Account Representative
Submitted claim forms electronically and manually to insurance companies
for payment. Pulled explanation of benefits for secondary billing. Made
payment arrangements and took payments over the phone. Adjusted accounts,
posted payments, processed collections for all claims submitted to
Commercial, Managed Care and HMO insurance companies and handled all self-
pay accounts.
03/06-08/08 Roseland Community Hospital
Chicago, IL
Medical Collections Specialist
Manually and electronically submitted UB92/UB04 claim forms to insurance
companies for payment. Made payment arrangements, took payments over the
phone and verified insurance. Handled all managed care claims. Adjusted
accounts, posted payments and contacted third party payers when necessary
to facilitate payment of charges. Processed appeal letters and investigated
delinquent accounts making recommendation on disposition of outstanding
balances.
11/00-05/02 West Suburban Hospital
Oak Park, IL
Medical Records Clerk II
Prepared folders and maintained records of newly admitted patients and
located, signed out and delivered medical records by hospital departments.
Reviewed medical records for completeness, assembled records into standard
order and filed records in designated areas according to applicable
alphabetic and numeric filing systems. Maintained and utilized a variety of
health indexes, storage and retrieval systems and operated the computer to
process, store and retrieve health information and processed release of
information requests.
EDUCATION
09/87-05/89 Harold Washington College
Chicago, IL
Major: Business Administration
References Furnished Upon Request
Contact this candidate