Customer Service Health Care

Location:

Posted:

February 09, 2015

Melissa Adkins

Conyers, GA

************@*****.***

Professional Profile

I am an enthusiastic and motivated health care professional with over five years of health care,

administrative and customer service experience. I am also a proactive team member capable of

successfully training, developing and mentoring colleagues to achieve organizational goals. I employ

dynamic communication, presentation, relationship building and problem solving skills.

Core Strengths and Technical Skills:

• Coding Type 55 wpm

• Insurance Processing

• Data Entry

• Medical Terminology

• Ten Key

• Superior Client and Customer Service

• Accounts Receivable and EOB Posting

• Medical Records

• Medisoft

• CPT coding

• Precertifications

• Training and Facilitation

Health Care Experience

Front Office Coordinator October 2000 – Present

East Metro Internal Medicine

• Develops a confidential electronic filing system for the entire facility.

• Successfully prepare, review, distribute, and manage files for reports and accuracy.

Respond to correspondence form customers and third parties concerning accounts

receivable.

• Assist patients in person and over the phone with various issues.

• Post payments to accounts, loaded and verified insurance, and follow up on third party

payments.

• Serves as frontline representative and promotes quality customer service.

• Responsible for filing and maintain supply inventories for all departments.