Customer Service High School

Javares Smith

**** *** **. **. ** # ****( Atlanta, GA 30311( 404-***-****(

********@**************.***

OBJECTIVE

To obtain a challenging position with a well-established organization that

will enable me to apply my skills and knowledge in a manner that provides

value to a company and affords me an opportunity for growth.

Energetic ( Time Management ( Communication Skills ( Polite ( Team

Player ( Customer Service(

Problem Solver ( People Person ( Strong Worker ( Self Starter ( Highly

Adaptable to Change

EDUCATION

Kathleen Senior High School

Lakeland, Florida

Graduated

WORK EXPERIENCE

JAN-PRO, ATLANTA, GA 02/2013

- 12/2014 (Seasonal Employment Only)

Facility Service Worker

. Clean school building by sweeping, mopping, scrubbing, and vacuuming.

. Gather and empty trash.

. Service, clean, and supply restrooms.

. Clean and polish furniture and fixtures.

. Clean windows, glass partitions, and mirrors, using soapy water or

other cleaners, sponges, and squeegees.

. Dust furniture, walls, machines, and equipment.

. Mix water and detergents or acids in containers to prepare cleaning

solutions, according to specifications.

. Steam-clean or shampoo carpets.

. Strip, seal, finish, and polish floors.

. Follow procedures for the use of chemical cleaners and power

equipment, in order to prevent damage to floors and fixtures.

. Monitor building security and safety by performing such tasks as

locking doors after operating hours and checking electrical appliance

use to ensure that hazards are not created.

. Notify managers concerning the need for major repairs or additions to

building operating systems.

. Arranges furnishings and equipment for meetings, classroom activities,

and special events.

. Attends in service training for receiving information on new and/or

improved procedures.

. Maintains supplies and equipment needed for cleaning and maintenance

duties.

. Assists other personnel in the completion of their work activities.

RADDISON HOTEL, ORLANDO, FL

11/2011 - 01/2013

Bellman

. Investigated and corrected any discrepancies that appeared from the

daily guest ledger.

. Occasionally assisted front desk with guests checking in and out of

the hotel.

. Provided excellent hotel customer service such as filling requests for

housekeeping.

. Greeted and assisted guests upon arrival at the hotel.

. Accompanied guests to their room, turned on the lights, and opened the

curtains.

. Assisted guests with carrying their luggage and pointed out any other

features of the room.

. Provided directions for hotel guests to nearby entertainment,

shopping, and dining.

. Ensured that hotel guests money was refunded from nonworking lobby

vending machines.

. Inputted reservations into the computer system for shuttle service.

. Maintained watch of security cameras.

EDGE TELESERVICES (AT&T), FREMONT, NE

08/2009 - 10/2011

Customer Service/Technician Support

. Gathered customer's information and determined the issue by evaluating

and analyzing the symptoms.

. Diagnosed and provided path to resolve inquiries.

. Provided excellent customer service and analyzed problems effectively

at all times.

. Worked with confidential customer information.

. Problem solved to help customers resolve issues on first call.

. Resolved billing complaints by performing activities such as

exchanging merchandise, refunding money, and adjusting bills.

. Accurately logged all customer interactions in data management system.

. Communicated positively with team members, customers and other

partners.

. Interacted with customers to provide and process information in

response to requests about products and services.

. Followed standard processes and procedures.

. Offered alternative solutions where appropriate with the objective of

retaining customers' business.

. Researched required information using available resources.

. Stayed current with system information, changes and updates.

MOTEL 6-DANIA BEACH, FL 05/2007-

07/2009

Front Desk Clerk

. Greeted, registered, and assigned rooms to guests of motel.

. Verified customers' credit, and established how the customer will pay

for the accommodation.

. Kept records of room availability and guests' accounts, manually or by

use of computer.

. Made motel reservations by phone.

. Provided services such as filling requests for housekeeping or

maintenance.

. Provided directions for motel guests to nearby entertainment,

shopping, and dining.

. Computed bills, collected payments, and made change for guests.

. Issued room keys.

. Reviewed accounts and charges with guests during the checkout process.

. Performed simple bookkeeping activities, such as balancing cash

accounts.

. Posted charges for rooms, such as telephone calls manually or by use

of computer.

. Advised housekeeping staff when rooms were vacated and ready for

cleaning.

HOBBIES & INTERESTS

. Electronics Repair, Assembling & Installation

COMPUTER SKILLS

. Proficient with Microsoft Office

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