Customer Service Manager
Resume:
Kevin Mullett
Toluca Lake CA *****
*********@*****.***
Over thirteen years in all aspects of office administration and small
business management. A keen mix of self-starter and team player with the
ability to manage numerous tasks and people and deliver consistent,
dependable, and accurate results to move business forward.
Professional Experience:
Sachi Animal Rescue, Los Angeles, CA
2/2014- present
Operations Manager
Marketing & Fundraising:
. Help organize fundraising activities such as garage sales,
restaurant fundraisers, car washes, online fundraisers.
Logistics:
. Organize food donations to multiple organizations from our central
facility, including to other rescues and to boarding facilities.
. Check status of boarding facilities to manage food supplies.
. Contact food supplier as to needs for more food donations.
. Transport dogs to and from vet appointments and from kennels to
boarding facilities or foster homes.
Office and other Administration:
. Organize Weekly walks for all dogs in boarding facility.
. Organize adoption events in Northern California. Manage all
aspects of dogs needs while on location such as walks, crate time,
feedings, water and general well-being.
. Transcribe all adoption records from 2009 until present from paper
records to a searchable database.
. Perform Home check for potential adopters and evaluate adoption
applications.
MAGMA FINISHING CORP., Orange, CA 1999-
12/2013
Operations Manager
Sales and Marketing:
. Initiate contact with potential clients and follow up with face
to face meetings to increase business.
. Ascertain current and potential client needs and work with
clients to demonstrate Magma's services to fit those needs.
. Negotiate contracts with customers and service those contracts.
. Led new marketing efforts by conceiving plans of rebranding
Magma's services, reaching out to new markets of potential
customers.
Customer Relations and Quality Control:
. Perform all aspects of personalized customer service, including
customer inquiry and needs response, customer issue and problem
research and resolution, and personal delivery of product.
. Perform check of product to ensure that it complies with Magma's
quality control standards and customer standards.
Logistics, Production Management and Office Administration:
. Manage all aspects of parts inventory, shipping, and plating
line, including database maintenance, packing list creation,
customer purchase order conversion, inventory process, chemical tank
maintenance and new chemical orders.
. Utilize inventory information and purchase orders to analyze and
streamline workflow to meet customer needs and deadlines, including
determination of work to be done and assigning work to appropriate
employees. Research and resolve all supplier issues to ensure that
due dates are met.
. Maintaining customer files, including copying, faxing and
other administrative duties.
Regulatory Compliance:
. Supervise governmental regulatory compliance, including
completion, renewal, and maintenance of all permit paperwork and
records relating to the fire department, SCAQMD, Hazmat, Orange
County Health Department, and Orange County Sanitation Department.
Also, work with governmental agencies in conducting their
inspections.
Maintenance:
. Perform daily tank maintenance checks on all plating tanks and
secondary containment.
. Maintain all pump motors and rectifiers by disassembling, cleaning
and reassembling.
. Perform repairs as necessary to keep disruptions to a minimum.
Education:
California Institute of Emergency Medical Training, completed EMT
coursework, 2010
Santa Ana and Santa Monica Colleges, coursework including biology,
algebra and art history, attended
1995-2007
Oxnard and Santa Monica Colleges, completed fire technology and EMT
coursework, 1995
Westchester High School, Diploma received, 1995
Languages: Spanish - (reading, writing and basic conversation)
Special Skills and Computer Skills: First Aid, CPR, Microsoft Word,
Microsoft Excel, QuickBooks, and Microsoft Outlook, Security Guard License,
Son of the American Legion
Volunteer Experience: USC Veteran Career Navigator, Disability Rights
Legal Center, NBCUniversal Veterans Network, Boxer Rescue Canada, Boxer
Orange County Animal Rescue, Paw Prints in the Sand Animal Rescue,
References: Available upon request
Contact this candidate