Management Customer

Brett Pahigiannis

** ******* ** **********, **

781-***-****

************@*****.***

Education:

Syracuse University Syracuse, NY BS in Accounting

**** - ****

Employment History:

iBasis Burlington, MA

Financial Deal Analyst Feb 2012 - Present

• Manage accounting, controls, and analytics for iBasis commitment deals

• Maintain and distribute various deal related financial analyses

• Coordinate with deal management, customers/vendors, and finance to prepare final deal calculations

• Partner with deal management, rate team, and dispute management to resolve invoice disputes

• Prepare monthly balance sheet reconciliations for all deal related accounts

Customer Disputes Analyst Aug 2010 – Feb 2012

• Lead the customer dispute resolution process by analyzing sources of differences due to rates,

codes and minute discrepancies across various products. Recommended credits and adjustments

based off thorough investigation

• Worked closely with Sales, Commercial Operations, Engineering, and Product management to identify

problems causing disputes, and mitigate future risk of disputes through recommendations for

improvements to the billing process as well as system functionality enhancements

• Prepared monthly reports tracking success rates, turnaround time, and major current problems as well as

evaluating trends for future months

• Tracked and monitored metrics for billing effectiveness

• Audited customer invoices to verify accuracy

• Handled the training of new Dispute Analysts

Customer Rate Administrator Feb 2009 – Aug 2010

• Assisted Key Accounts, Regional Analysts and Country/Account Managers with a variety of issues in a

pricing support position

• Maintained, monitored, and issued rates for customers in the Customer Rate Management System

• Updated and analyzed exchange rates on a weekly basis for pricing review and margin updates

• Prepared, generated, and submitted weekly rate batch to over 1,000 customers while accounting for

market shifts, country exclusions and two separate pricing systems (Floor rates and CRMP)

• Monitored and released daily pricing floor updates

• Responded directly to other companies’ questions and provided assistance to resolve any issues that

occurred

Routing Assistant Oct 2007 – Feb 2009

• Assistant to the routing team

• Analyzed and adjusted vendors in routing

• Removed and unlocked vendors from routing that could cause financial loss

• Managed vendor placement for specific routes

Computer Skills:

• Microsoft Excel

• SAP Net Weaver

• Microsoft Outlook

Core Competencies:

• Financial Deal Analysis

• Customer Relations

• Internal Auditing Assistance

Awards:

iBasis Exceptional Achiever for 2013 & 2014.

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