Customer Service Safety

Elizabeth T Ayoola

*** ********* ******, ******, ** 07102 *******@**.********.*** 973-***-****

PROFESSIONAL SKILLS

• Highly motivated self-starter with proven problem solving abilities

• Excellent customer service interaction and ability to multitask

• Strong people management skills

• Goal –oriented and highly efficient

• Articulate and strong communication skills

• Collaborative and relationship oriented

• Highly committed to tasks

• Proficient in Microsoft Office Suite

EDUCATION

• The Richard Stockton College of New Jersey, Galloway, NJ

Bachelor of Science (B.S.), Biology; May 2014

• Essex County College, Newark, NJ

Associate degree of science (A.S.), Biology; May 2012

APPLICABLE KNOWLEDGE

• Fundamental principles that guide cellular and molecular organization and function.

• Laboratory sessions, which involves the measurement of toxic effects of various chemicals on

membrane integrity.

• Practical applications of biotechnology to everyday problems, and the use of recombinant DNA

technology to achieve an authentic cloning experiment.

• Techniques in aseptic technique and sterile transfer, instrumentation (e.g., microscopy and

pipetting), culturing bacteria, application of critical evaluation of experimental statistics, data and

presentations. Examples: culture media preparation, aseptic technique, and throat swab.

• Ability to use microscopes, UV/Vis spectrophotometer, basic laboratory glassware and other

laboratory equipment effectively with assigned laboratory experiments.

COMPUTER SKILLS

• Microsoft Word, Microsoft Excel, Microsoft PowerPoint and Microsoft Outlook

CERTIFICATIONS

• Certificate of completion of OSHA safety, Blood borne Pathogens/ Infection control, Updated

Hazard communication/GHS

• General safety, fire& life safety, blood borne pathogen standard, hazard communication standard,

regulated waste standard, and biomedical waste rules &regulations.

• HIPAA Privacy & Security including Omnibus rule

Steris (Isomedix Services), Whippany, New Jersey 07981 January 7th-January 27th

Temporary Staff, MSDS data Entry

• Adequate knowledge in organizing and compiling of MSDS sheets information. Inclusive of

chemicals we use in the warehouse and customer products.

• Phone contact if needed for updated or missing MDMS sheets

• Date entry and data entry

• Inventory and logging of parts of MSDS sheets.

• Working primarily in the warehouse

• Knowledge of MP2 System

The Richard Stockton College of New Jersey, Galloway NJ September 2012- May

2014

Laboratory attendant

• Responsible for effective utilization of laboratory equipment such as triple beam balances, top

loader balances, pH meters, and laboratory glassware: test tubes, microscope, Bunsen burner,

burette, etc.

• Worked with scanned electron microscopy (SEM- SERC) and observed transmission of electron

microscopy

• Responsible for laboratory procedures; synthesis, purification of organic compounds.

• Identified organic molecules and structures

• Responsible for safe distribution of waste and hazardous chemicals in laboratory

• Accountable for proper sanitation of equipment used in science laboratories

• Responsible for receiving products pertaining to the Natural Science department.

• Responsible for effective record keeping of distributed items

• Supervised laboratory equipment set ups and procedures

• Accountable for records of borrowed equipment by students

• Supervised proper handling and disposal of chemicals

• Monitored proper disposal of hazardous waste

• Ensured proper sanitation of laboratory environment

MSDS (MATERIAL SAFETY DATA SHEETs)

• Responsible for adequate applicable knowledge of material safety data sheets

melting points, boiling points and toxicity.

• Ensured proper disposal and storage of chemicals or toxic substances in laboratory

• Reviewed labeling of chemical substances, hazardous substances, and toxic wastes according

to PSDSs (product safety data sheets).

OSHA (TRAINING)

• Adequate knowledge of safety hazardous disposal rules

• Working with material safety data sheet (MSDS) in Laboratories

• Identifying substances according to physical properties and chemical properties

• Safe handling procedures

• Routes of body entry and emergency procedures

EPA (UNITED STATES ENVIRONMENTAL PROTECTION AGENCY)

• Ensures and asses the condition of laboratory environment

• Promotes maximum safety of environmental working condition’s

• Ensures that laboratory has zero pollution and there is maximum intact environmental

protection.

• Ensures proper disposal of toxic waste according to toxic substances control act

LABORATORY PACKING EXPERINECE

• Labeled laboratory apparatus for experiments

• Received supply orders from laboratory companies

• Packaging and labeling of new apparatus assigned to storage rooms.

• Monitored and kept track of packaged items

• Proper maintenance of laboratory safety data sheet

• Ensured students observed laboratory rules and regulations

Essex County College, Newark NJ September 2009- May 2012

Student worker

• Managed file records of students and a team of school events and scholarship funds

• Co-collaborated with supervisor to ensure a smooth, efficient, and work area for other Work-study

students.

• Conducted monthly checks to make sure students were eligible or ineligible for scholarships

• Focused on being efficient and flexible while working in on a team with other work- study

students.

• Organized bake sales and book sale events for grants funds

• Accountable for storage of received or donated books for funds

• Kept a record of donations

• Accountable for entries of events biweekly

• Mailed letters to Alumni to raise funds for grants

• Organized Christmas events to charity homes for kids

• Accountable for records of received and outgoing checks in the organization

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