LINDA L. FLOWERS

303-***-**** acn7wq@r.postjobfree.com

OBJECTIVE

Seeking a customer service position where I can use my problem solving, computer and telephone skills in a busy office to enhance customer support and promote a positive company image.

SKILLS

Computers Telephones Problem Solving 10 Key Customer Service Billing

Scheduler Medical Spreadsheets Data Entry Sales Insurance (Medical)

EMPLOYMENT

RUBIN & RAINE OF COLORADO INC APRIL 2006- FEB 2007

CUSTOMER SERVICE ACCOUNTS PAYABLE REP COLORADO

? Accountable for answering a high volume of incoming and outgoing calls/emails to attempt to resolve all payable medical accounts, i.e. settlements or arranging pay plans in a timely manner.

? Displayed good verbal and written communications

? Provided outstanding interpersonal communication with customers and office staff

? Authored correspondence and weekly reports.

TELESERVICE REPRESENTATIVE FEB 2005-FEB 2006

SOCIAL SECURITY ADMIN. Colorado

? Provided outstanding customer service in a busy national 800 call center for Social Security.

? Listened to an irate client, identified the problem and implemented a solution pertaining to retirement, disability, Medicare, and death benefits.

? Entered client data into social security database creating a permanent record readily accessed by workflow coordinator.

CUSTOMER SERVICE SPECIALIST OCT 2003-FEB 2005

T-Mobile Wireless Colorado

? Displayed excellent customer service skills for a national high volume call center pertaining to

the wireless industry.

? Educated customer on how to use their wireless equipment and troubles hooted equipment.

? Resolved customer complaints effectively with customer satisfaction as top priority.

? Answered customers concerned regarding rate plays, coverage area, billing and equipment issues.

REFERRAL/ CUSTOMER SERVICE SPECIALIST SEPT 1999 ?DEC 2002

Community Health Plan of the Rookies Colorado

? Maintained a large volume of calls from medical providers, hospitals and other care providers.

? Coordinated requests from providers pertaining to customer insurance benefits and approval for service.

? Generated correspondence for both clients and providers pertaining to billing issues, benefits

changes and outstanding claims issue.

EDUCATION

BACHELOR OF SCIENCE HUMAN SERVICES SEPT 1993-DEC 1996

Metro State College Denver, CO

Internship: Community Alcohol-Drug Rehabilitation Center- May 1996-Dec. 1996

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