Engineer Customer Service

Jayare D. Constante

Purok * Cairo St.Bgy Moonwalk

Para aque City, Philippines

******.*********@*****.***

Contact # 092********

CERTIFICATION:

. Dell Certified System Expert Foundation of Desktop 2010

. Dell Certified System Expert Foundation of Laptop 2010

. Dell Associate Server Certification v.7 2006

. Dell Certified in Customer Service.

. TESDA Certified for National Competency II

PROFESSIONAL EXPERIENCE:

Company: Phildata Business Inc.

Makati City

Project Assignment: Fluor Global Management Center April 25, 2011 up

to present

IT QA Tester

. 3 years and 9 Months experience as QA tester.

. Creation and design of test scenarios for the testing of software

programs.

. Attend kick off meeting.

. Testing Software using HPQC - HP Quality Center / HP ALM.

. Preparation of reports on defects and problems that arise during

software tests.

. Tracking of defects using HP Quality Center.

. Manual testing (Functional testing; Integration testing; Regression;

Compatibility testing).

. Projects completed such as testing of Websites, SharePoint, Dashboard,

Java, Office 365, Data Migration, Data Records, Network Connectivity,

Network Devices, Adobe Products, Group Policy Object, Anti Virus.

Project Assignment: IBM/Fluor 2006 to March 31, 2011

Desktop Support Engineer

. 5 years experience as Deskside Support.

. Physical setting up of computers, printers and software system

installation for various computer applications and programs.

. Providing computer support services both for software and hardware.

. Identifying and solving any problems that transferred by the Global

Helpdesk through problem management tools.

. Installed, configured (using imaging software), maintained and

troubleshot applications.

. Maintained of up-to-date inventory records of all computers and

printers.

. Archived the project folder that have request from file server to

external drive.

. Monitored SLA.

. Works with vendor support contacts to resolve technical problems that

are under warranty.

Project Assignment: SSG Department September 2004 to 2005

Product Support Engineer

. On site support to the reported ticket that has still covered by

warranty.

. Create Field Service Report and make sure all action taken should be

documented.

. Resolved the ticket and submit to the helpdesk.

Company: PC Tech Inc.

Makati City

Project Assignment: PLDT 2001 to 2004

Service Engineer

. 3 years experience as onsite service engineer.

. On site support and provides resolutions to all hardware and

especially software problems reported thru IS Helpdesk.

. Troubleshoots primarily both on common and usually encountered

problems on both hardware and software applications.

Company: PC Micro Cyberstation

Makati City

IT Staff 2000 to 2001

. Provide installation of Software for the machine that needed in the

internet caf .

. Provide customer assistance.

. Work with procurement staff to purchase hardware and software.

Company: PC Tech Inc.

Makati City

Project Assignment: Board of Investment 1999 to 2000

Service Engineer

. Responsible in installation of software and hardware.

. Responsible in IT equipment inventory.

. Provide executive support.

Project Assignment: DOST/MERALCO 1998 to 1999

Service Engineer

. Delivered and configured machine to different places in Luzon,

Visayas, and Mindanao

. Conduct basic training for the teachers.

. Provide hardware maintenance.

. Provide Monthly report.

TECHNICAL SKILLS:

Software : MS Office, Ghost Symantec, Backup Files tools, Exchange

Email. Lotus Notes, HP Quality Center. Data Migration

Operation System : Server 2003, 2008, 2012. Windows XP. Windows7.

Networking : File Sharing, File Server, Print Server, Active Directory.

Switch and Routers

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