Human Resources, Customer Service

Joynee Carter

** ******* **.

Stafford, VA *****

Cell: 540-***-****

************@*****.***

OBJECTIVE: To obtain a position as Human Resources Assistant.

.

EDUCATION

University of Mary Washington

Fredericksburg, VA

Bachelor of Science in Psychology, May 2013

Related Coursework: Human Resources, Research Methods, Public Speaking, Psychology of

Women, Social Psychology, Applied Counseling, Introductory Statistics for Psychology,

Advanced Statistics for Psychology

SUMMARY OF EXPERIENCE

Human Resources Assistant

United Air Temp

Lorton, VA

April 2014 – present

- Conduct new hire orientations and process new hire paperwork.

- Coordinate, administer, and oversee the workers compensation program, unemployment,

property, and auto claims.

- Process and document all workers compensation, unemployment, property, and auto

claims, ensuring compliance with relevant policies, procedures, and legislation.

- Serve as a liaison with external agencies and regulatory bodies in the administration of

claims and in the care and disposition of claimants.

- Prepare all necessary forms, records and documentation, statistical analyses and reports,

for all claims assigned, as required by various regulatory agencies.

- Make recommendations for reducing the frequency and severity of losses through the use

of claims data reports, perform integrated data analyses, and prepare reports.

- Review, analyze, and process FMLA requests.

- Maintain 401(k) plan materials and procedures with current participation requirements

and plan modifications, plan quarterly 401(k) meetings, and assist in annual 401(k)

audits.

- Manage records of distribution and contributions, record loans, and prepare necessary

documentations.

- Work effectively with benefit providers, other entities, vendors, other departments, and

employees.

- Assist employees with all questions and complaints using HR policies, regulations and

processes.

- Assist in the planning of company events.

- Coordinate employee recognition programs.

- Perform additional duties as assigned.

Retail Sales Associate

Nordstrom

McLean, VA

January 2013 – March 2014

- Set and achieve personal sales goals while supporting the goals of the team.

- Greet customers in a timely, professional and engaging manner.

- Provide honest and confident feedback to customers regarding merchandise style and

fit.

- Build lasting relationships with customers by contacting them to follow up on

purchases, suggest new merchandise and invite them to upcoming events.

- Consistently seek new fashion and product knowledge to act as an expert for the

customer.

- Open new Nordstrom Fashion Rewards accounts as a means of building customer

relationships.

- Work as a team player to ensure each customer receives the best service possible.

- Perform daily department maintenance tasks including stock work, re-merchandising,

display, price markdowns, merchandise transfers and light cleaning

Rotating Sales and Support Associate

Nordstrom Rack

Woodbridge, VA

June 2012 – January 2013

- Assist customers with sales, returns and other transactions

- Assist coworkers with sales, returns and inventory control processes

- Maintain an awareness of key fashion trends and product knowledge in order to assist

customers with purchase decisions as necessary for all departments

- Answers telephone and direct customers to the appropriate contact.

- Restock the sales floor and complete other departmental duties, as necessary.

- Worked as a team player to ensure each customer receives the best service possible.

- Negotiated with upset customers to problem solve and identify solutions.

Human Resources Intern

University of Mary Washington Office of Human Resources

Fredericksburg, VA

June 2012 – May 2013

- Conducted research for professional development program.

- Supported the development and creation of an on boarding program.

- Assisted with the development of required training materials.

- Assisted with service award management.

- Helped design marketing and promotional materials for on boarding program.

- Created brochures and training Power Point charts for new hires to aid in their

acclimation to the University of Mary Washington.

- Received and screened telephone calls and visitors, and direct them appropriately.

- Compiled and organized training information and related materials.

- Established and maintained confidential employee files.

- Entered data into personal computers and various software applications.

SKILLS AND ABILITIES

Software: Microsoft Office (Word, Excel, PowerPoint, Outlook, Access), SPSS, Adobe, Zarca

Communications: Excellent written and verbal skills.

Interpersonal Skills: Able to get along well with co-workers and accept supervision. Received

positive evaluations from previous supervisors.

Flexible: Able to adapt to any environment quickly.

Attention to Detail: Concerned with quality. Ensures tasks are completed correctly and on time.

Customer service: Ability to listen and communicate effectively with customers. Uses provided

training materials and job tools to quickly and accurately resolve customer issues professionally

in accordance with office procedures.

Leadership: Future Nordstrom Leaders (FNL)

Contact this candidate