Customer Service Sales

*** *. ***** **., ***#*, Pottstown, PA *****

C: 484-***-****

****.*****@*****.***

Lora K. Thomas

Professional Qualifications

Determined, detail oriented manager with 12 years of comprehensive

retail experience. Articulate and persuasive, with superior problem

solving skills, and creative and strategic thinking processes, which result

in successful marketing campaigns; technically proficient in PC’s, office

technology, and sales systems. Background includes consistent

promotions to positions of increased responsibility, Advanced Customer

Service training, 2 Employer Achievement Awards, and, Top Fund Raising

Store in Region and District. Willing to travel; currently seeking position in

upper management.

Experience

2006 2015 Goodwill Keystone Industries Pottstown, PA

Retail Store Manager

Responsible for hiring, orientation, training, development, coaching, and termination of

1.

large store staff, while enforcing company policies and procedures, and communicating

problems and concerns with District Director and/or Human Resources representative.

Maintained sufficient inventory of material and merchandise to insure meeting of store

2.

sales goals.

Ensured attractive and convenient layout of sales floor by overseeing rotation of

3.

merchandise, visual merchandising, cleanliness and organization of sales area.

Completed all paperwork in an accurate and timely fashion to include but not limited to:

4.

New hire intakes, payroll and production records, sales reports, audit forms, payroll status

and termination paperwork, performance appraisals, and documentation of corrective

procedures.

Promoted and ensured that store staff represented corporation in a positive manner by

5.

providing excellent and positive customer service at all times for both external and internal

customers.

Guaranteed compliance with all asset protection policies and procedures, while

6.

responsible for an average of $20,000 each week.

Responsible for ensuring that safe working conditions and work practices were enforced

7.

and followed at all times.

Assisted in the development of the annual budget in order to determine and track that the

8.

store operated within the parameters of established guidelines.

Supported and promoted organizational programs and special events.

9.

10.

Education

1983 1988 West Chester State University West Chester, PA

Interests

Travel, Cooking, Photography

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