Customer Service Representative- work at home

Cathy Smith

**** ****** ***** **, *******, NC ***25

816-***-**** • ******@*****.***

CAREER OBJECTIVE

Looking to find full-time employment in the work at home, customer service/data entry field where I can

utilize my skills and offers monetary consideration equal to my skills and abilities.

QUALIFICATIONS

• Non-Profit/For-Profit office management and staff supervision.

• Proficient in Microsoft Office Suite

• UMA’s Academic Excellence Award (maintaining a cumulative grade point average (CGPA) of 3.0 or

higher)

• Extensive customer service experience.

• Easily acclimates to specialized data bases.

EDUCATION AND KEY SKILLS

Ultimate Medical Academy – Online March 2014

Medical Billing and Coding Diploma – GPA: (4.0)

• UMA’s Academic Excellence Award

• The Dean’s List

• Excellent verbal and communication skills

Shippensburg University-Shippensburg, PA – August

1992

• Bachelors of Arts in Social Work

Economic Development Finance Professional June

2002

WORK HISTORY

Teletech Holdings, Work at home 10/10/2014-current

Customer Service Representative

• Offered Superior customer service

• Ability to follow scripted service

• Maintain metrics

• Resolve customer problems and issues with orders

Aerotek/Amerisource Bergen-Charlotte, NC 4/20/2014-8/23/2014

Insurance Billing Specialist

• Review EOBs

• Move tasks to escalate accounts

• Send appeals

• Billed patient according to program requirements

• Write off patient accounts

• Mailed letters to insurance company’s requesting additional information

PMAB LLC-MED A R/X – Charlotte, NC 4/29/2009 –

8/31/2012

EBO Account Representative

• Address inquiries and issues posed by guarantors and acts upon guarantors’ requests associated with

assigned patient accounts in a responsive and informative manner.

• Maintained confidentiality and knowledge of HIPPA compliance, FDCPA guidelines and Fair Credit

Reporting Act and third party requirements.

• Maintained production of at least 16 calls an hour and a close rate of 37.5%.

Liberty Tax Service – Concord, NC 1/5/ 2009 –

4/172009

Office Manager/ Tax Preparer

• Company liaison for three offices in maintaining efficiency, accuracy, and a superior level of customer

service

• Prepared tax returns in compliance with IRS regulations

• Verified all tax returns for transmittal to IRS and State Department of Revenue.

MERS/Goodwill Industries – St. Robert, MO 2/1/2006 –

9/23/2007

Assistant Manager

• Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts.

• Performed varied cash transactions, store closing, handle monies in form of deposit and monies on

hand.

• Monitored sales activities to ensure that customers receive satisfactory service and quality goods.

The Stadium Pasta and Steakhouse, Inc. – Waynesville, MO 11/22/2004 – 1/1/2005

Operating Manager

• Responsible for daily functions of all facets of restaurant operation.

• Handled all monies, accounts payable, and accounts receivable.

• Created and implemented all marketing strategies to increase volume and sales.

• Ensured compliance with all Federal, State and Local Regulations.

• Ensured weekly ordering of appropriate levels.

Trinity Management and CDC – St. Joseph, MO 5/1/2002 –

6/20/2004

Director of Business Development

• Supervision of all staff to include training, monitoring, evaluating and data collections

• Grant writing, market funding, and contract administration

• Developed policies and procedures of programs, developed and maintained program manuals.

• Created Marketing materials.

• Performed Strategic Planning.

• Public Speaking.

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