Customer Service Manager

Mark D. Ramsey - Logistics Management ( warehouse, inventory, delivery,

customer service )

**** ********* **. *********, ********* 37214 h - 615-***-****

c - 615-***-**** *************@*******.***

Employment History

JOB TITLE - PATIENT SERVICES MANAGER/ WAREHOUSE MANAGER-

Organization Name - RT Medical, Hermitage, Tennessee

Years Employed (2007-2014)

Responsibilities - Manage warehouse, personnel, deliveries,

customer service and inventory. Order new equipment.

Calculate and order the warehouse monthly supply needs.

Shipping and receiving of equipment and supplies. Perform

weekly inventory reports and counts to ensure inventory

accuracy. Hire, supervise and train delivery technicians.

Organize daily routes. Ensure maintenance and stocking of

delivery vehicles. Check, edit and file daily delivery

paperwork packets. Organize, manage and update recurring

patient supply needs. Call patients and set up

appointments. Manage and update job related computer

programs. Enter and manage accounts payable through

Quickbooks. Deliver, set-up and educate patients on proper

use of equipment. Equipment pick-up, cleaning, maintenance

and repair.

Equipment knowledge and experience : Oxygen concentrators

and portable systems, hospital beds, trapeze bars, cpaps

and bipaps, nebulizers, walkers, canes and quad canes,

manual wheelchairs, power wheelchairs, low air loss

mattresses, bedside commodes and shower equipment of all

types.

Job Title - Warehouse Manager/ Medical equipment tech/

Delivery Tech

Organization Name - Oxycare/ Caremed, Nashville,

Tennessee

Years Employed (2004-2007)

Responsibilities - Supervise other technicians. Manage

warehouse and inventory. Order new equipment and supplies.

Organize daily routes. Manage and update job related

computer programs. Call patients and set up appointments.

Deliver, set-up and educate patients on proper use of

equipment. Equipment pick-up, cleaning, maintenance and

repair. File daily delivery paperwork packets. On call

duty, two weeks per month. Maintenance and stocking of a

delivery vehicle.

Equipment knowledge and experience : Oxygen concentrators

and portable systems, hospital beds, trapeze bars, cpaps

and bipaps, nebulizers, walkers, canes and quad canes,

manual wheelchairs, power wheelchairs, low air loss

mattresses, bedside commodes and shower equipment of all

types.

Job Title -Electronic Online Retail Sales -

Organization Name - Self-employed, Nashville,

Tennessee

Years Employed (2003-2004)

Responsibilities - Product research, purchasing and

inventory control. Online marketing. Accounting and record

keeping. Product quality control. Shipping & receiving.

Customer communications and follow up.

Education

Kings Mountain High School

Years Attended (1973 - 1977)

kings mountain, North Carolina

Nashville State Technical College

Years Attended (1993 - 1999)

Nashville, Tennessee

Major: Computer Technology

Personal Attributes

. Able to multitask

. Like a challenge

. Responsible

. Innovative

. Self-motivated

. Intelligent

. Learn quickly

. Logical, organized mind and manner

. Excellent computer skills: microsoft word, excel and

outlook

Contact this candidate