Sales Customer Service

JENILLIE DELA CRUZ

Mobile: + (63-926*******

Email: ********.******@*****.***

Objective: “Seeking a position that will benefit from my sales experience, positive interaction skills

and industry contacts where my twelve years’ experience can improve the

sales results.”

Dear Sir/Madam,

I wish to apply for a suitable position in your esteemed organization.

I strongly feel that I would be beneficial for your precious organization, by bringing my experiences

and qualities to the position.

Thanking You.

Sincerely,

Jenillie Dela Cruz

Employment Experience

January 2012 – May 2013 (Part Time)

June 2012 – Present (Permanent)

Nabil carshowroom LLC

Dubai & Sahajah

U.A.E

Job Description:

Selling

• Talks with prospects and determines what type of vehicle they are looking for, as well as

which particular features. Demonstrates advantages and characteristics of suitable cars on

the lot and takes the potential buyer on test drives

Closing Sales

• Able to overcome objections, negotiate price and convince hesitant buyers to make the

purchase (Vital Skill)

Considerations

• A high-energy and likable personality, outgoing and friendly, with excellent communication

skills & professional appearance.

Potential

• Increase the sales prospects by networking, continually meeting new people and maintaining

casual friendships.

January 2002 – February 2003

Sales Associate

Bench Fashion

Manila – Philippines

Key Responsibilities:

• Serve customers using the five step customer service standard

• Handle the cash register including all cash, eftpos and credit sales plus refunds and

exchanges

• Order and organise stock

• Assist with window displays for special promotions

• Maintain store and stock in impeccable condition

• Balance the till at close of business each dayCareer

May 2004 – June 2005

Sales Agent

Emaar Real Estate

Dubai

U.A.E

Key Responsibilities:

• Help clients determine the value of property they want to sell

• Provide tips to sellers to help stage property in order to appeal to buyers

• Advertise listed property to other realtors and potential buyers

• Schedule showings and host open house events so potential buyers can view the property

• Negotiate contracts with buyers and/or agents acting on their behalf, and purchase

agreements with sellers and/or their agents

• Educate sellers about disclosure requirements

• Facilitate and coordinate the closing process on behalf of clients

• Aid sellers through selling process and buyers through buying process

• Assist prospective clients with identifying areas to look for property and suitable properties

for their needs

• Research listings of property for sale

May 2006 – May 2012

Salon Manager

Sonibel Lady Salon

Dubai

U.A.E

Main Purpose of Job:

Responsible for maintaining and exceeding standards of excellence in Guest Service,

client retention and staff proficiency. Also in charge of managing a busy client diary

whilst maximising revenue potential at every opportunity..

Key Responsibilities:

• Managing client appointments.

• Keep up with the demand of clients.

• Managing salon personnel.

• Cutting, styling, colouring, washing and perming hair.

• Giving wax treatments.

• Welcoming and greeting customers who come to the store.

• Setting targets for the beauty therapists.

• Selling beauty products and treatments.

• Managing, motivating and training a small team of Stylists.

• Driving turnover and profits.

• Resolving guest complaints or issues.

• Managing and forecasting retail stock levels.

• Organising promotion and marketing campaigns.

• Ensuring high standards of hygiene, cleanliness within the salon.

• Identifying staff training requirements.

• Analysing weekly and monthly sales figures.

• Controlling salon expenses.

Personal Details

Name Jenillie J Dela Cruz

Passport No.

Mobile + (63-926*******

Gender Female

Nationality Pilipino

E mail ********.******@*****.***

Contact this candidate