Customer Service Sales

~~ MONICA BUTLER ~~

** ******** ****** 613-***-****

Belleville, ON K8P 1P9 ******.********@*******.***

~~EXECUTIVE SUMMARY~~

Customer focused professional with extensive leadership, communication and administrative

abilities. Direct, hands – on experience with inside and outside sales, business development,

proposal writing and general day to day operations of managing a sales office. Experience

negotiating contracts with Canadian, United States, Europe and Pacific Rim militaries at both

the end user and procurement / contracting levels.

~~ACCOMPLISHMENTS~~

Successfully negotiated multi-year, multi-million dollar contracts

Effectively communicated with domestic and international industries and milit ary

customers

Professionally presented proposals and quotes to customers

Developed a system to maintain historical records of all proposals and sales

Level Secret security clearance

Actively recruited as Program Manager for several major projects

~~PROFESSIONAL HISTORY~~

Customer Business Manager, Airborne Systems, Belleville, ON 2005-2014

Managed Inside Sales office

Prepared financial data needed to develop quotes and proposals

Gathered market analysis to determine customer needs, win price and schedules

Negotiated contracts with domestic and international markets

Researched and write proposals to secure business and develop new initiatives

Maintained consistency and time lines within the entire team

Initiated, organized and managed business development projects in partnership with

outside sales team

Conducted research and completed cost estimation for projects and proposals

Input sales orders

Collections

Maintain CRM database

Export documentation and reporting

~~ MONICA BUTLER ~~ 613-***-****

Customer Service Representative, Hansler Smith Ltd. Belleville, ON 1999-2005

Inside Sales

Handle customer enquiries

Prepare quotations

Process orders

Lead for contracts with the automotive industry and Canadian Department of National

Defense

Participated in all phases of cost estimation and sales

Responsibly completed accounts receivables and daily banking

Completed general office duties

Customer Support Administrator, Lipthay Enterprises Ltd., Belleville, ON 1994-2000

Inside Sales

Accurately entered data into computer systems

Monitored shipments to ensure timelines were met

Responsible for timely delivery of product

Coordinated with Contracts and Compliance and Quality departments

~~EDUCATION AND CERTIFICATION~~

Security Clearance level – Secret

Registered with the Controlled Goods Program

WHMIS

Occupational Health and Safety

Member of the Association of the United States Army - AUSA

Hairstyling Diploma, Marvel Hairstyling School

Ontario Secondary School Diploma, Quinte Secondary School

Proficient in Microsoft Office, Sharepoint, Syspro and Sales Force

References Available Upon Request

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