Customer Service Training, Technical Support, Quality Analyst
Resume:
ELIZABETH ESTARES PURA
Block * Lot ** Pailian St. Pamahay Homes
Novaliches, Quezon City 1118
*********.*****@*****.***
WORK EXPERIENCE:
October 2011-June 18, 2014 Quality Assurance Analyst
Bell Canada High Speed (DSL)
WIPRO BPO
February 15, 2011-October 2011 Technical Support Representative 2
Bell Canada High Speed (DSL) Tester
WIPRO BPO
January 19, 2009-April 15, 2010 Technical Support
Professional
AT&T Managed Internet Services
Sykes Asia
June 2005-June 2008 Level 3 Technical Support Agent
Verizon Online DSL
TeleTech
September 13, 2004-January 15, 2005 Customer Service Agent
HouseholdBank Credit Card Protect
ICT Group
March 16, 2002-August 20, 2003 Passenger Service Agent
Thai Airways International
NAIA Terminal I
Macro Asia Menzies
November 2001-March 2002 Accounting Clerk
SM Fairview
Market Strategic Firm
EDUCATION:
1997-2001 Bachelor of Science in Tourism
University of Santo Tomas
Espana, Manila
TRAINING:
January 2013 ISO 9001 Training
WIPRO
December 2011 Coaching Effectiveness
Transactional Monitoring
The Fish Program
Email Etiquette
Strategic Leadership Development
Training
WIPRO
March 2011-May 2011 Advanced DSL Troubleshooting
& Test Interpretation
Bell Canada High Speed
WIPRO
February 2011-March 2011 Culture and Communications Training
Bell Canada High Speed
WIPRO
January 19, 2009-March 2009 Culture and Communications Training
AT&T Managed Internet Services
Sykes
June 2006 Level 3 Advanced Support Training
Verizon Online DSL
TeleTech
June 2005- August 2005 American Accent and Culture
Training Verizon Online DSL
Product Training
Verizon Online DSL
Teletech
September 13-17 2004 American Accent and Culture Training
ICT Group
October 8, 2003-December 12, 2003 Japanese Language
Edogawa-Ku Tokyo, Japan
Toho International College
May 21-24 2002 Departure Control System
SITA Room, NAIA
Thai Airways International
August 8-24 2001 Departure Control System
Manila Integrated Airport
Services Corporation
MIASCOR
October 30, 2000-February 9, 2001 Student Training Program
Passenger Handling International
Terminal II Centennial Airport
Philippine Airlines
EXAMINATION PASSED:
July 15, 2001 Career Service Professional
Civil Service Commission
SPECIAL SKILLS:
Knowledge in DSL Troubleshooting, Networking, Software and Computer applications
Knowledge in Airline Operations
● Departure Control System
● World Tracer Management (Baggage Handling)
Proficient in Windows Applications
Proficient in English and Filipino
Basic knowledge in Nihonggo
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