Quality Health Care

ANUPAM MUKHERJEE

(MBA,BHM)

?+** - 706-***-****/ 998*******

* *****.***@*****.***

To take up a challenging career where I can exhibit my expertise and prove

my abilities. I am confident, highly interested and capable and have the

motivation to play an effective role for the organization.

1. Presently working as an "Onsite consultant - Quality & Accreditation",

at Medica Synergie Pvt. Ltd. (Consultancy Division), Since December 2013

till now, Hence Posted at District Panna, Madhya Pradesh.

Job Responsibilities

Provide technical support to MP TAST (Madhya Pradesh Technical Assistance

Support Team) to upgrade CEmONC ( Comprehensive Emergency Obstetric and

Neonatal Care) facilities, ie District Hospital Panna ( 200 beded ),CHC

Pawai (30 beded) and CHC Ajaigarh (30 beded) in Madhya Pradesh.

> Gap report preparation against Maternal health Toolkit (MNHT),

National Quality assurance Standards (NQAS),National Accreditation

Board for Hospital and Health care Providers (NABH) and Indian Public

Health Standards(IPHS)

> Gap closure under the roof of standards.

> Time bound action plan preparation and updation.

> Documentation (Preparation and implementations of SOP, Forms &

formats)

> Providing training and mock drills in facilities for CEmONC up

gradation.

> Lead hospital towards fulfillment of Statutory requirement.

> Conducting Internal and External audits, along with NC closure.

> Committee (District Quality Assurance Committee, District Quality

Management Team, Block Quality Management Team, etc) formulation and

maintaining activeness.

> Preparation of monthly activity report, facility status report, Visit

Report, Advance Tour plan, Monthly MIS, CEmONC monitoring checklist

etc.

2. Worked as an "Quality Coordinator", at Rao Nursing Home (123 beded

Superspeciality hospital), Pune from November 2012 to November 2013.

Job Responsibilities:

Head the healthcare facility in improving service delivery outcomes through

mechanism for quality improvement as per National Accreditation Board for

Hospital and health care Providers, International Standardization

Organization ISO (9001: 2008) and Joint Commission International.

> Establishing several processes regarding core operations.

> Administration of clinical and supportive departments.

> Manpower recruitment based on need assessment.

> Establishing several departments as per standards requirement.

> Documentation (Preparation and implementations of Standard Operating

Procedures, Forms & formats)

> Lead hospital towards fulfillment of Statutory requirement.

> Conducting Internal and External audits, along with NC closure.

> Committee formulation and maintaining activeness.

> Capturing Quality indicators (62 indicators as per NABH requirements)

> Facilitate Training and mock drills on SOP's, Statutory aspects,

Safety measures.

3. Worked as an "Associate Consultant - Quality & Accreditation", at Medica

Synergie Pvt. Ltd. (Consultancy Division), from September 2011 to October

2012, Hence Posted at District Civil Hospital Pune (180 beded), Maharastra.

Job Responsibilities:

> Assist the healthcare facility in improving service delivery

outcomes through mechanism for quality improvement as per ISO

9001: 2008 and IPHS.

> Study the healthcare facility for gaps and present an As is

process mapping and Gap Assessment Report

> Committee formulation for quality improvement

> Preparation of Time Bound Action Plan with recommendations

against set standards of ISO 9001 or any applicable healthcare

standards suitable for undertaken facility based on the

identified gaps from the process mapping and gap assessment

report.

> Framing quality policy, quality objectives

> Development and customization of apex Standard Operating

Procedures, clinical and administrative.

> Implementation of forms formats and control of documents and

records

> Conducting training Standard Operating Procedures, clinical and

administrative procedures and Forms and Formats

> Conducting Internal Audit as per schedule and facilitate External

Audit

> Dealings with Statuary (Legal) requirements (BMW,AERB, PCPNDT,

FIRE SAFETY NOC etc)

> Taking Feedbacks, Analyzing and reporting to the higher

Management

> Patients Satisfaction index both IPD and OPD

> Bio Medical Waste controlling and monitoring

> Collecting data of quality indicators from different departments

of hospital.

4. Worked as a "Junior Consultant", at Octavo Solution pvt.ltd, New

Delhi, from July 2010 to August 2011, Hence deputed in District

hospital Purnea(200 beded), Bihar for ISO 9001:2008 Certification

Project.

Job Responsibilities:

> Assist the healthcare facility in improving service delivery

outcomes through mechanism for quality improvement as per ISO

9001: 2008 and IPHS.

> Study the healthcare facility for gaps and present an As is

process mapping and Gap Assessment Report

> Committee formulation for quality improvement

> Preparation of Time Bound Action Plan with recommendations

against set standards of ISO 9001 or any applicable healthcare

standards suitable for undertaken facility based on the

identified gaps from the process mapping and gap assessment

report.

> Framing quality policy, quality objectives

> Development and customization of apex Standard Operating

Procedures, clinical and administrative.

> Implementation of forms formats and control of documents and

records

> Conducting training Standard Operating Procedures, clinical and

administrative procedures and Forms and Formats

> Conducting Internal Audit as per schedule and facilitate External

Audit

> Dealings with Statuary (Legal) requirements (BMW,AERB, PCPNDT,

FIRE SAFETY NOC etc)

> Taking Feedbacks, Analyzing and reporting to the higher

Management

> Patients Satisfaction index both IPD and OPD

> Bio Medical Waste controlling and monitoring

> Collecting data of quality indicators from different departments

of hospital.

> Ensuring

> Post Graduation : MBA in Health Care Services

University : Sikkim Manipal University, Manipal.

> Graduation : Bachelor in Hospital Management

University : West Bengal University of Technology, Kolkata.

> Certification : Certified Internal Auditor

Quality council of India

> A project done on "Measuring customer satisfaction to increase the

level of patient care service", at Escorts Heart Institute and

Research Center, New Delhi from July 2009 to August 2009.

> Six months training at Medica Superspecialty hospital, Kolkata in

Public Relation department.

> Operating Systems : Windows vista, XP

> MS Office Package : Certificate from Microsoft.

> Highly motivated, confident and with constructive approach to problem

solving and quick to learn new concepts and skills.

> Adaptable, flexible has the ability to work under pressure. Apply

methodical approach to provide effective solutions to deadlines. Also

motivate others and provide interpersonal skills to encourage others

to self -motivation, willing to set goals and work to achieve them.

DATE OF BIRTH : 13 July 1990

SEX : Male

MARITAL STATUS : Single

NATIONALITY : Indian

LANGUAGES KNOWN : English, Bengali, Hindi

PRMT. ADDRESS : Vill + Po. Gangajalghati

Dist.

Bankura, West Bengal.

[pic]

Anupam Mukherjee

CAREER OBJECTIVE

PROFESSIONAL EXPERIENCE

TRAINING & ACADEMIC PROJECT

EDUCATIONAL PROFILE

COMPUTER PROFICIENCY

PERSONAL INFORMATION

KEY STRENGTHS

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