Customer Service Management
Resume:
Robert Paul
*************@*****.***
KEY QUALIFICATIONS
•Secret Clearance Management Security Conflict
Resolution
•Leadership First Line Supervisor Resource Advisor
Procurement
•Microsoft Office Fork Lift Experience Inventory Control
EXPERIENCE
2010- Present Materiel Management Superintendent
Seymour Johnson AFB, Goldsboro, NC
•Supervises Security of 12K assets worth $32M vital to operation support achieved 0
losses.
•Authored on the job training program increased average of job proficiency by 20%.
•Responsible for inchecking all assets ensuring accountability and inputing information
in data base.
•Monitors all shipment of assets with commercial carriers ensuring accuarcy.
•Instructed organizations resiliancy program enhancing 600 members conflict and life
skills.
2005-2010- Non Commissioned Officer In-Charge (NCOIC) Customer Service, Anaylsis,
Equipment Management, Administration
Kadena Air Base Japan
•Supervised 17 personnel performed inventory, requisitiong and accounting for 165
self-service contracts.
•Led reconciliation of 9K shipments, identified 532 errors restoring $12M in
accountable funds.
•Directed Pacific Air Forces largest equipment authorizations overseeing 399 accounts
worth $480M.
•Led organizations "Congressional Financial Integrity Act" audit verified statement of
assurance of $450M ensured all assets requisitions within federal law
requirements.
•Directed organizations analysis program identified units strengths and weakness.
•Performed units administrative functions ensured all coorespondance and reports
were reviewed for accuracy and corrected prior to distribution.
2000-2005-Supply Materiel Control Liasion
Naval Air Station Pensacola
•Directed $3M annual budget saving over $40K in organizational expenses.
•Procured supply assets for new mobile training course at 29% below estimate saving
$4.4K.
•In-checked more than 5K in assets with 0 discrepancies achieved.
1993-2000 Materiel Management Craftsman
Keesler AFB, MS
•Recovered 96 hours of supply data while manually re-inputting 4K transactions
recovering vital records.
•Processed 328 logistics assets within 24 hours of receipt eclipsing Air Force goal of
48 hours.
•Maintained liaison with 14 workcenters to ensure all adequate supplies and
equipment were available.
•Awarded 1998 Customer Service of the year award.
EDUCATION
•Community College of the Air Force 38 semsister hours in Logisitics.
•USAF NCO Academy 5 weeks.
•Airmen Leadership School 3 weeks.
•Supply Management Craftsman Course 2 weeks.
•Apprentice Inventory Management Specialist course 6 weeks 4 days.
•Resiliency Instructor Course 5 days.
•Organization CEO seminar 3.5 days
Contact this candidate