Customer Service High School

REX W. PEREIRA

Mobile: 976-***-**** * E-Mail: ********@*****.***

Expertise in the Hotel Industry, with experience in a 5 star, willing to go beyond limits

to acquire a good hold in the faculty of Hospitality.

SUMMARY

Focused Professional with nearly 12 years of experience in the Hotel Industry.

Good at maintaining amicable relationship with clients and customers.

Strong Industry and Hospitality knowledge.

WORK EXPERIENCE

Nov ’13 – Oct ’14 Aramark India Private Ltd.

As Captain

Managing a team of 5 Stewards and Waiters.

Addressing to guests’ queries and complaints.

Maintaining and overlooking the dining area and the setup.

Timely briefing and training of the team

Feb ’13 – Aug ’13 Saleh A. Al RemaizanTrading Development Est. Riyadh, Saudi Arabia

as Store Keeper

Maintaining Inventory of the Stores.

Managing logistics of items required.

Preparing Excel sheets to make reports of the stock.

March ’05 – Jan ‘13 Hyatt Regency, Mumbai as GSO Bell Desk

Giving personalized service to the guest.

Delivering bags in given stipulated time.

Train and handle emergency situation in a calm and efficient manner.

Handle customer and tenant request for information and services.

Excellent interpersonal skills and ability to communicate effectively with customers,

other team members and leadership.

Complete awareness of hotel trends and industry trends.

Aug ‘02 to Feb ’05 Café Biscotti, Mumbai, Lower Parel as Steward

Excellent customer service skill.

Perfect order taking skill in minimum stipulated time.

Quick in establishing a rapport with the customer.

Jan ‘02 to July ’02 Hotel Tunga Paradise, Mumbai, Andheri (E)

as Room Service Steward

Exceptional room service skill.

Occasionally organized Banquets in a professional manner.

June ‘01 to Nov ‘01 Hotel Ashwin, Mumbai, Andheri (E) as Room service steward

Training and understanding the concept of Hospitality Industry.

Learning Customer Service skills and positive approach towards customer.

ACADEMICS

Passed Higher Secondary Certificate (HSC) from Thomas Baptista Jr. College (Vasai).

Passed Secondary School Certificate (SSC) from Our Lady of Nazareth High School,

Bhayander.

PERSONAL ENHANCMENTS

Excellent written and communication skills.

Dedicated to achieve success.

Fair interpersonal skills.

PERSONAL DOSSIER

23rd July 1977

Date of Birth: :

Residential Address : 207, Narmada Chhaya, Cabin Road, Bhayander (E) Dist Thane

Marital Status: : Married

Passport no : K 9716552

Languages Known: : English, Hindi, Marathi, Konkani

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