Accomplished Quality Manager 8 Years in Quality and Prod Management
Resume:
ADAM HEAD
**** ****** ****** **., *********, TX *6002 (C) 469-***-**** *********@*******.***
Greetings,
As an accomplished Quality Manager with 8 years of Quality and Production Management experience in a
manufacturing environment, I am seeking a world class company that will allow me to utilize my special skill-sets to
further the company's growth, quality, and profitability.
The key proficiencies that I can bring to this role are:
Leadership: I bring more than 5 years’ experience in a senior management position and have a proven track
record of developing and leading teams of all sizes. I have completed several leadership programs and am
fully committed to building a culture that instills leadership qualities in all team members.
Teamwork: Possess strong commitment to team environment dynamics with the ability to contribute expertise and
follow leadership directives at appropriate times
Communication: I am confident, articulate and command presence when speaking to a group or presenting. I
am a persuasive speaker that displays excellent written and verbal skills allowing me to communicate effectively in
any environment. Most importantly, I am an emphatic listener.
Problem Solving: A dynamic results-driven problem solver that demonstrates drive, determination, patience, and
persistence to find the root cause, develop corrective action, and track results.
Management: I set the table and lead by example. I demonstrate proven leadership and organization skills and
am strongly committed to team-building and staff development. Highly skilled in evaluating performance,
processes, programs, and improvements.
Experience: I have 8 years’ experience in world-class manufacturing facilities. 5+ years in a senior management
role with direct report to the Plant Manager.
In addition, I possess several quality and manufacturing industry certifications that increase my value to an
organization. I believe that my educational background and work experience has equipped me with a strong set of
competencies that would benefit me well in this position.
My attached resume further highlights my work history, education, skills, and leadership qualities. I am extremely
confident that given the opportunity to tackle new challenges within your organization I will become a huge asset for
your company.
Thank you for your time and consideration. I am looking forward to speaking with you further regarding this position.
Sincerely,
Adam Head
ADAM HEAD
8307 Cotton Valley Ln., Arlington, TX 76002 (C) 469-***-**** *********@*******.***
Professional Summary
An accomplished quality assurance professional with 8 years of experience in the glass and window manufacturing industry at the
highest level. I pride myself in being outgoing, intelligent, and well-spoken in any environment. Proven track record in delivering
major quality gains in a manufacturing environment, streamlining critical processes, and deploying systems resulting in high
efficiency gains, cost savings, and customer satisfaction. Extensive experience in working with customers on quality, delivery,
product knowledge, and training. Extensive production management, production planning, and process improvement experience.
Extremely knowledgeable in many technical aspects of glass manufacturing and the industry. Received years of mentor-ship by
several of the glass industry's top research and development engineers. Highly skilled in process improvement, statistical data
tracking, quality management, customer service, relationship building.
Skills
Quality Management Production Management
Process Improvement Production Planning
Problem Solving Field Service/Sales
Root Cause Analysis Customer Relationships
Training/Development Project Management
Leadership Techniques Strategic Planning
Lean Manufacturing Software Programming
Six Sigma Advanced Computer Skills
Statistical Process Control/Data Analysis Quick Learner
Product Certifications Emphatic Listener
Extensive Technical Knowledge of Glass Products and Attention to Detail
Industry Teamwork
Measuring Devices Motivation/Drive
Cost Control Strategy Adaptability
Work History
Quality Manager 06/2009 to 01/2015
Cardinal Glass Industries – D allas, T X
Governed a world class quality program at the glass industry's leader in insulated glass products. Responsible for all aspects of
quality on 1,200,000 plus insulated glass units each year. Implemented multiple facets of quality improvement systems,
inspections and audit processes, training programs, product certification, and high-tech scorecard display systems. Championed a
plant-leading department with 0 safety incidents or injuries in 5+ years.
Directed and coached a highly proficient Quality Department.
Conduct new employee orientation.
Provide and exceptionally safe work environment.
Regulated an extensive Internal Quality Program.
Constructed and sustained a detailed Controlled Document Program, SOP/Work Instructions Program, and a
Plant-Wide Corrective Action Program.
Develop, implement, and track process improvement projects.
Analyzed and present key plant data and metrics.
Worked hand-in-hand with production management teams.
Test and maintain industry certifications on all products.
Employed training and team development programs.
Liaison to industry-leading customers for all quality items.
Developed rapport and grew relationships with customer contacts.
Created a high-tech software application for all audits and inspections within the Quality Program. This application was
noticed throughout the company and is now in many of the other facilities company-wide.
Maintained calibration of inspection equipment, measuring tools, and on-line reporting equipment.
Performed destructive and non-destructive tests on raw materials.
Composed test reports, root cause analysis, 5-whys, product return reports.
Tracked data and reported extremely detailed customer performance metrics.
Quality Improvement Associate 06/2009 to 02/2010
Cardinal Glass Industries – D allas, T X
Worked closely under the direction the Quality Manager and technical services group. Some key tasks included:
Performing and tracking inspections, audits, and calibrations.
Write SOP's and controlled documents.
Training operators on procedures.
Perform, sutain, and track process improvement projects.
Finished product inspections.
Raw material audits.
Product testing and certifications.
Purchasing Manager 08/2007 to 06/2009
Cardinal Glass Industries – D allas, T X
Responsible for purchasing all plant materials, equipment repairs, parts, and services for a 250,000 square foot facility. Worked
directly under the Maintenance and Engineering Manager. My first major task was to clean, re-configure, and setup a new parts room
from scratch. When finished with this 6 month project, I received written accolades from the company president during his yearly
visit for an outstanding job. I received employee of the month after the completion of this project. Some essential tasks included:
Purchasing plant production and maintenance materials.
Drive strict cost containment strategies.
Deliver significant year-end savings.
Manage $4 million plus per year budget.
Strategic sourcing and inventory management.
Oversee and maintain the facility parts room.
Track orders and pay invoices.
Negotiate contracts with suppliers.
Education
Associate of Arts: 2005
University of Central Florida - Orlando, FL
Bachelor of Science: Business Leadership 2011
Forbes Business School - Ashford University - Clinton, IA
MBA: B usiness Leadership Current
Forbes Business School - Ashford University - Clinton, IA
Certifications
C.Q.A. - ASQ
C.Q.I.A - ASQ
Quality Tools - ASQ
Integrated Quality Management - ASQ
Quality Function Deployment - ASQ
Service Quality Measurement - ASQ
Six Sigma (SSGBC) - MSI
Adult First Aid & Blood Born Pathogens - American Red Cross
Extra Curricular
First Responder Team
Safety Committee
F.I.T. (Facility Improvement Team)
References
John Dicken
Sales Manager - Cardinal IG
Arturo Gonzalez
Plant Superintendent - Cardinal IG
972-***-**** ext. 123
Marty Schusell
Vice President of Financial Banking - Wells Fargo
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