Quality Control Technician
Resume:
GOPINATH GATTU MUNUSAMY
Unit57, Mississauga, Ontario, L5A1Y7,
Email: ***********@*****.***
Cell: 647-***-****
OBJECTIVE
Seeking a position as Quality/Assembly Engineer or Technician where I can
utilize my professional skills & expertise to the best of my ability.
CAREER & SKILLS SUMMARY
. 10 years plus experience in Quality department functions in Engineering
Industries
. Inspection & Verifying dimensions of all machined parts & Tooling's using
Vernier Calipers, Micrometers, Height gauges, Optical comparators, and
other Special types of equipment's.
. Good Knowledge in preparing Work Instructions & Quality standards as per
Quality Management System
. Analysis of rejection, rework & customer complaints & implemented
Corrective & Preventive actions
. Implemented ISO 9001, TS16949,ISO14000,AS9100 Quality management Systems
. Internal Auditor & Lead Auditor of ISO 9001 & TS 16949
. Implemented 5S, 7QC TOOLS, SPC, POKA-YOKE, JH (AUTONOMOUS MAINTENANCE),
APQP & PPAP for new projects
. Inspect & test operation of instruments & systems to diagnose faults
using electrical & electronic testing devices & precision measuring
devices.
. Formatted documents using graphical and word processing,excel & power
point
. Excellent computer and multitasking skills
. Punctual, reliable and result oriented to complete tasks assigned
. Outstanding track record of quality accomplishments including customer
concerns, new product development, training and supervision of department
WORK HISTORY
Assembly Technician
Jan 2015 - Present
CPS Products Canada Ltd,[Friends Staffing solutions],
. Assembly of Motor vehicle parts and accessories
. Sub-assembly of all parts
. Usage of all hand and power tools
. Inspection and testing of full assembly
. Demonstrating advanced product knowledge of all other products
Access D Solutions Inc, Mississauga,
Nov 2013 to Dec 2014
D'Angelo brands - Quality control
QUALITY TECHNICIAN:
May 2013 to Oct2013
Commercial Spring and Tool Company Limited, Mississauga, Canada.
[One of the leading manufacturers of automotive components to GM, Ford]
. In process inspection
. Receiving inspection
. Final Inspection
. Dock Audits
. New projects
. PPAP documentation
CUSTOMER SERVICE REPRESENTATIVE:
2008 to 2011
TELEPERFORMANCE CANADA [Rogers Telecom.]
Customer service agent for Rogers Wireless, Cable, Internet
& Home phone
. Entering data from customers into various software programs.
. Responsible for all customer concerns and provided excellent customer
service at all times and maintained a high rating on quality
monitoring tests.
. Assisted the customers with correct price plan and resolving the
billing issues
. Demonstrating advanced product knowledge and usage skills
. Problem solving to help customers, resolving their issues on first
call
. Proficiently analyzing customer concerns
Manager - Supplier Quality:
2011 - 2013
Sundram Fasteners [TVS] Limited, Chennai, Tamilnadu, INDIA.
[One of the leading manufacturers of automotive components for cars]
. Head of Supplier Quality Department and managing the entire Inspection
activities, guiding & training the entire team as head of Quality
department
. Plan Schedule, Supervise & guide the work to sub-ordinates, & a team of
Inspectors
. Dock Audit Inspection & Development of new Components
. Maintained Inspection Reports & Records as per ISO Systems
. Implemented ISO 9001 & TS16949 Standards & TPM
. Advanced Quality Planning and PPAP activities for new projects
. Internal Auditor & Lead Auditor of QMS
Quality Manager:
2007 - 2008
MTAB Engineers private Limited, INDIA
[One of the leading manufacturers of CNC Machines in India]
. Head of Quality Department and managing the entire Inspection activities
& guiding the entire team as head of the department.
. Inspected and tested components for Machines Manufacturing
. Handled Customer complaints & taking corrective & preventive action.
. Inspected Machines as per protocol and dry run testing of Machines
. Management Representative [MR] for ISO 9001 Quality Systems.
Quality Counsellor:
2006 - 2007
National Institution for Quality & Reliability (NIQR), India
. Training & facilitating of Inspectors, Operators & Engineers for
Inspection activities
. Inspected and tested machined and fabricated components.
. Maintained reports & records as per ISO 9001 Standards & Auditing
. Implemented Organization Improvement Programme, [OIP], 5S, Poka-Yoke, 7QC
Tools, SPC& ISO9000,TS16949,ISO14000 and AS9100 standards
Unit Head - Production & Quality:
2005 - 2006
Texcel International Private Limited. Chennai, INDIA
[One of the leading manufacturers of automotive components for Ford cars]
. Heading entire unit of CNC Manufacturing of Precision Parts for cars
. Heading all dept functions & managing the entire team for Production &
Quality functions.
. Inspected and tested Brake Drum and Disc for ford cars
. Customer Representative & Coordination for Customer support [FORD]
. Achievement's of TS16949,MS9000&Q1 & ISO 14000 Certification
Assistant Manager - Quality:
1993 - 2005
Delphi TVS Diesel Systems Limited, Chennai, Tamilnadu, INDIA
[One of the leading manufacturers of automotive components for cars]
. Head of Supplier Quality & Common Rail Project for Quality Department
and managing the entire Inspection activities, guiding & training the
entire team as head of Quality department
. Plan Schedule, Supervise & guide the work to sub-ordinates, & a team of
Inspectors
. Coordination and advice with all departments, operators, Inspectors,
Collaborators & Suppliers
. Maintained and implemented the Reports as per ISO9000,TS16949&ISO14000
Systems
. Establishment of New CMM, Roundness Tester & Surface finish Equipment
with New standards room for Common Rail project
. New product developments
. Advanced Quality Planning and PPAP activities for new projects
. Internal Auditor & Lead Auditor of QMS
EDUCATION
. Diploma in Mechanical Engineering
PROFESSIONAL DEVELOPMENT & CERTIFICATES
. Precision Measurements and Metrology
. Statistical Process Control ( SPC )/ Statistical Quality Control ( SQC
)
. Six Sigma
. Total Quality Management ( TQM )/ Total Production Maintenance ( TPM )
. ISO9001/TS16949/ISO14001/MS9000 Internal Auditor
. Quality Management System - Training in APQP,PPAP,MSA,FMEA,SPC
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