Office Management
Resume:
Vineetha Baby
Valappan House, VKC P.O, Thevakkal, Cochin – 682021. Email : ****************@*****.*** Mob :
OBJECTIVE
To obtain a challenging position in your esteemed organization where I can use my talents, technical knowledge
educational background and experience effectively for the benefit of the company and advancement of my professional
career.
OBJECTIVE
To obtain a challenging position in your esteemed organization where I can use my talents, technical knowledge
educational background and experience effectively for the benefit of the company and advancement of my professional
career.
WORK EXPERIENCE
Working as a Administrator at TWI (India)PVT LTD Cochin
( From April 2014 till Date )
TWI (India)PVT LTD started the new office in cochin on August 2014, I am looking into all the
functions of the Cochin office since then . After taking the training from the TWI head office at
Chennai I was appointed as the Administrator cum office In charge for the Cochin operations .
Responsibilities:
Office Management : Office Administration :
Directly Purchasing or making the purchase decisions for all the necessary goods for the office
•
functions, getting it installed, getting serviced etc .
• Sending the updated reports on the functions of the office to the Indian Head office at Chennai
• All admin works namely – maintaining the stationery details, taking quotations for the office
items, and getting the approval from the management, payments and follow ups for the items,
installation of all the requirements for the office .
• Managing the front office functions & keeping track of incoming and out going letters,couriers
etc
• Supervising and deciding on all the housekeeping works, and salary payment for the
housekeeping staff .
Course Administration
• Making all the Arrangements for the course namely – food for the candidates .
• Conducting the Course
• Enrolling the batches in the previous week of every batch in the company software, booking of
the batches after every batch.
• Updating enquires for the courses batch wise in spreadsheet
• Replying to the enquiries : email / telephonic
• Enquiry follow ups : calls & mails
• Candidate registrations and filling the enrollment forms
• Collecting the required documents for the registration
• Co ordinating with the agents for the list of candidates for the batch .
• Giving updates to the candidates and agents regarding the seminar and exam venue and the date
and time of exam .
• Giving information to the candidates regarding result & certificate
Worked as a Customer Care Executive Cum Course Co- ordinator in Blastline Institute .
Cochin
(from June 2013 to March 2014 )
Responsibilities:
• Course co-ordination
• Updating enquires for the courses batch wise in spreadsheet
• Replying to the enquiries : email / telephonic
• Enquiry follow ups : calls & mails
• Candidate registrations and filling the enrollment forms
• Collecting the required documents for the enrollment
• Coordintaing with the TWI office for the batch confirmations .
• Batch planning
• Co ordinating with the sub agents for the list of candidates for the batch .
• Giving updates to the candidates and sub agents regarding the seminar and exam venue and the
date and time of exam .
• Giving information to the candidates regarding result & certificate
• Handling front office & keeping track of incoming and out going letters,couriers etc
• Updating the company website and company page in social networks.
Worked as a Officer-Operations in JRG Securities Ltd. Cochin ( from Oct 2011 to May 2013)
Responsibilities:
• Customer Care.
• Inbound & Outbound Calls.
• Escalating the customer complaints to the concerned departments and getting the desired
solutions .
• Replying to enquiry and complaint E mails
Worked as a Telecaller in Alankit Assignments Ltd. Cochin.
Worked as a Back Office Executive in Alankit Assignments Ltd.
( from Nov 2010 to Oct 2011)
Responsibilities:
• Receiving KYC form & verifying all the Documents in Proper Order.
• Updating the KYC Data in the Company’s Software.
• Updating the back office software on a daily basis
• Document Verification, Updating Forms Status, Solving Queries.
• Trading & Demat A/c Opening.
• Tele marketing for the account openings
• Co-ordinating with Sub-brokers through Mails.
• Co ordianting with the head office regarding the account openings, accounts updation etc .
Worked as a Call Coordinator in HCL Service Point, Cochin . (from June 2009 to Oct
2010 )
Responsibilities:
• Registering Customer complaint.
• Assigning Calls.
• Monitoring the calls.
• Preparing daily & monthly reports.
Worked as a Front Office Executive cum Counciler in IAS Institute of Advanced Studies,
Cochin
(from Oct 2008 to June 2009 )
Responsibilities:
• Front Office Management
• Counseling and
• Maintaining Records
• Updating Account Register
SUMMARY OF QUALIFICATIONS
INSTITUTION
YEAR OF
EXAM PASSED &
PASSING
BOARD/UNIVERSITY
KENDRIYA VIDYALAYA
Xth Standard 1999
COCHIN PORT, CBSE
KENDRIYA VIDYALAYA
XIIth Standard 2001
COCHIN PORT,CBSE
Course
AWH Engineering College ;
B Tech : I T completed
Calicut University
(2001 – 2005)
Albedo School of Business
BBA 2010-2013
Management, Cochin
Advance Diploma in
Albedo School of Business
Operations Management 2013 - 2014
Management, Cochin
MBA (DUAL )
Specialisations : Operations Albedo School of Business Currently
Management & Human Management, Cochin pursuing
resource Management
COMPUTER PROFICIENCY
MICROSOFT OFFICE
Packages familiar : MS EXCEL, MS WORD, MS OUTLOOK, MS POWERPOINT,
MS PAINT .
Operating system familiar : Windows 98, Windows XP, Windows Vista. Windows7
Internet proficient
LANGUAGES KNOWN
To speak : English, Hindi, and Malayalam.
To Read : English, Hindi, and Malayalam.
To Write : English, Hindi, and Malayalam.
EXTRA CURRICULAR ACTIVITIES
Reading, Listening Music, Badminton
Designing & stitching
Gardening
Cooking
PERSONAL DATA
Permanent Address : Valappan House, VKC P.O, Thevakkal, Cochin – 682021.
Date of Birth : 10 Oct.1983
Gender : Female
Father’s Name : V M Baby
Nationality : Indian
Marital Status : Married
Husband’s Name : Mathew Chirakkal
DECLARATION
I hereby declare that all the above furnished details are true to the best of my knowledge.
Yours Faithfully
Vineetha Baby
PLACE: Cochin
DATE :
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