Customer Service Assistant

Lisa Henry

Boynton Beach, FL *****

561-***-**** *************@***.***

CAREER OBJECTIVE

To obtain a position in the Healthcare field utilizing medical knowledge, patient care, administrative and

customer service skills.

PROFESSIONAL PROFILE

• Over 10 year’s professional experience complimented by client care, crisis management, and solution

focused services.

• Able to coordinate multiple projects and meet deadlines under pressure.

• Highly motivated, self starter, team oriented and willing to assume increased responsibility.

• Verifiable track record of success backed by impeccable references.

EDUCATION

Bachelor of Arts, Health Services Administration December 2013

Keiser University West Palm Beach, FL

Relevant Coursework:

•

• Billing/ CPT Coding for Health Service • Principles of Health Service

Administration Administration

• Health Law and Ethics • Accounting for Non-Financial Managers

• Leadership in Healthcare Organization • Healthcare Medical Terminology

• Public Health Management

• Healthcare Finance

Certificate of Completion Certified Nursing Assistant (CNA)

Patient Care Assistant (PCA)

Home Health Aide (HHA)

The National Institute of Health Nursing Academy School West Palm Beach, FL

CAREER RELATED EXPERIENCE

Whitsym Nursing West Palm Beach, FL

Certified Nursing Assistant 2014 - present

• Enable patients to stay in their homes by providing superior care

• Monitor patient condition by observing mental and physical behavior

• Assist patients by proving personal services, such as, bathing, grooming and dressing

• Ambulatory activity, errands, prepares meals, assisted at doctor appointments, followed medication

schedule

• Re-position bed ridden patients every 2 hours to avoid future illness

• Record patient information by documenting patient status in journal & notified nurse and supervisor

of any changes in condition

Staff Manager/Personal Care Giver Delray Beach, FL

• Coordinated daily/ weekly schedule for day and night caregivers 2005-2012

• Managed caretaker staff, hire and train staff CNA’s/HHA

• Interfaced with physicians, physical therapy, RNs in person and by phone

• Monitored in house inventory of food, pharmacy supplies, ordered supplies on line

• Grocery shopping, Prepared meals/hand on care

• Bathing, grooming, dressing, transferring, assist with ambulatory, medication, incontinence

• Traveled 50% of the time to Greenwich Connecticut

Choice Point Inc. Boca Raton, FL

Collection Office/Customer Service 2001-2005

• Created client’s claims and complaint forms for processing

• Responded to domestic and International clients

• Handled all present and past due accounts

• Typed a variety of materials in relation to other duties assigned

• Author of professional correspondence to customers

• Responded to inquiries from other work units or departments

• Top performer met and exceeded all goals

• Verified information through use of internal resources

• Used a variety of automated equipment to perform job functions

• Ensured clients information was properly entered accurately in the billing software

• Handled irate customers by following company procedures

Blue Green Corporation Boca Raton, FL

Collection Officer/Customer Service 1997-2001

• Screened incoming calls and outgoing calls

• Assisted clients with present and past due accounts

• Opened and distributed incoming mail

• Answered client inquiries

• Maintained calendars of due dates

• Ability to work under pressure

• Poses good time management skills and good presentation

• Ability to multi task

Computer Skills:

Proficient in Microsoft Office Suite: Word, Excel, PowerPoint, Access and Switchboard operation.

Languages

Fluent in English

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