Customer Service Manager / Labor Worker

Carly Wellman: *** Park Pl. Apt *A, Brooklyn NY, *1216 / Phone: 973-***-**** / E-mail: ************@*****.***

Education: High School Graduate, Vernon Township High School Class of 2009

Work Experience:

Rosco’s: Brooklyn, NY

Waitress/Kitchen Staff, (May 2014 – December 2014)

• Greet and assist guest with seating, menu options, and sales.

• Teaming with other kitchen staff, prepared all in house, phone, and online orders.

• Server/Cashier for all in house, phone, and online orders.

• In charge of nightly refunds and maintenance for all online order sits: Seamless, Grubhub, Delivery.com, and Eat 24.

• Responsible for nightly restock and sanitation of the dining room, drink/food stations, and refrigerated storage.

• Accountable for the registers start/end of day reports, change maintenance, and security.

Bob & Betty’s Food Market: Brooklyn, NY

Cashier, (April 2011 – June 2011)

Manager, (June 2011 – January 2012) General Manager, (January 2012 – May 2014)

• In charge of opening and closing procedures for the store.

• Weekly contact with vendors including placing orders, returns, credits, and scheduling deliveries.

• Arranged all demos and tastings for new vendors and or new products for the store.

• Hiring and training new employees along with relevant set up procedures for new employees.

• Weekly scheduling of all staff members: managers, cashiers, stock workers, security, and new employees in training.

• Handling all payroll procedures for all staff members including time adjustments and wage changes.

• Responsible for set up, programming, and maintenance for all store computer systems and programs: label machines, register system, EBT/SNAP and processing credit card disputes.

• In charge of all store inspections by the State including WIC inspections.

• In charge of supervising all after hour store maintenance such as floor cleanings.

• Set up and maintained stores social media outlets such as Craigslist, Twitter, and Facebook.

Dunkin’ Donuts / Baskin Robins: New Milford, NJ Shift Manager / Barista, (March 2010 – January 2011)

• Provided great customer service.

• Assisted with product inventory, reorders, shipment and pack out.

• Organized and stocked product displays.

• Maintained great working relations with fellow employees and management.

• In charge of franchise store inspections by the Company.

Place by The Tracks: Vernon, NJ Deli Clerk / Cashier, (November 2009 – February2010)

• Serving customers, complying with mandated sanitary obligations and related operating procedures as well as operating related equipment such as deli slicers.

• Maintained great working relations with fellow employees and management.

• Assisted customers with all lottery machines and scratch off procedures.

Personal attributes / Additional skills: Certified Food Protection License. Certified in CPR. Dedicated, a quick learner with a positive attitude, great with people and always happy to help, a team player who enjoys learning new things – proficient in Word, PowerPoint, and Excel.

References:

Rosco’s: 685 Franklin Ave. Brooklyn, NY 11238

Store # 732-***-****

Bob & Betty’s Food Market: 805 Franklin Ave. Brooklyn, NY 11238

Store # 718-***-****

Dunkin’ Donuts: 754 River Rd. New Milford, NJ 07646

Store # 201-***-****

Place By the Tracks: 65 Vernon Crossing Rd. Vernon, NJ 17462

Store # 973-***-****

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