Management Manager
Resume:
DR. ANJUM I BIRADAR
KAIKONDRAHALLI,
BANGALORE-560035.
KARNATAKA.
mobile +91-725*******,
email: *****.***@*****.***
dr. anjum. i. biradar
career Objective
With a sound backing of healthcare management study allied with
the knowledge of research, I look forward to work in the field of
Hospital operations, quality and health care consulting, there by attaining in the
future, a high position of professional and organizational growth.
EXECUTIVE
SUMMARY
I have been trained in the best of the educational institutions and thus imbibed within
me discipline, team spirit and organization acumen. This has helped sharpen my
leadership skills, time management and courage to meet challenges in life and
workplace. Study of dentistry has enhanced my patience, analytical capabilities and
knowledge about hospital setup and Masters in Healthcare management has given me
the very platform upon which I can pursue a career as ever expanding and promising
as the healthcare management and consultancy. Thus I would like to put forth myself
as a through professional possessing the talents and skills to do the best in the career,
I have always nurtured.
Date of birth
AGE 01-June-1987
27 years
EXPERIENCE
• Presently working as Assistant Manager – TPA at Sakra World Hospital,
Bangalore. From 05/01/2015 to till date.
• Executive Operations at Apollo Specialty Hospitals, Bangalore. From 03/03/2013
to 31/12/2014.
• Medical Officer at Fortis Hospitals Bannerghatta Road, Bangalore.
From 05/07/2012 to 28/02/2013.
• Senior Domain Specialist – Health sprint Bangalore.
From August 2011 to July - 2012
EXPERIENCE
Key responsibilities as Assistant Manager - TPA:
• Responsible for complete Insurance Department Operations.
• Monitoring the out sours department team of executives for insurance patients
counseling, preauth sending, pre validation, handling queries, post validation.
• Providing medical shortfall answers by coordinating with consultants.
• Taking care of claims validation and dispatch to the particular TPA for final
settlement.
• Answering the post discharge medical Queries.
• Concentrating on Interim bills and their Enhancement procedure.
• Making sure the smooth transaction of cashless process for Patients.
• Training the new jonnies and explaining the SOP of department.
• Setting the process for getting shortfalls and case summaries from the inpatients
floors.
• Preparing the TAT for the department and presenting that to higher
management.
• Implementing the advanced procedures by using advanced technology for
improving the revenue and reducing the TAT for final approvals.
Key responsibilities as Operations Executive:
In-charge of complete in patient floors, in terms of operations, support
services and liaison with medical services.
Handling a team of 5 ward secretaries and functional reporting of all
paramedical and support staff.
Working together with doctors and nursing supervisors to manage the daily
operations of the assigned service area to ensure its smooth running daily.
Conducting of daily guest rounds and effective resolution and escalation of
patient concerns.
Reviewing of key processes to improve overall key performance indicators/
outcomes in the areas of total customer experience, operational efficiency
and optimal resources utilisation.
To track, monitor and make recommendations for the utilisation of
departmental budget to achieve optimisation of allocated resources.
Planning and providing any relevant training to departmental staff to
help achieve departmental goals and key performance indicators.
Implementation and monitoring of all policies and procedures as prescribed
by the JCI.
Perform any other duties as assigned by Manager Operations.
Prepared SOP’s and Supported operational activities for Upcoming project
of the Apollo Hospitals group.
• Mentoring new interns and trainees.
• Conducting CRC interviews.
• Managing OP departments.
• Conducting feedback analysis on monthly basis.
• Giving presentation in weekly meetings to improve wise service quality.
• Handling PRM.
• Handling Health Check Department (In-charge).
• Handling transport and Diagnostics.
• Handling housekeeping department.
• Up keeping of equipment, calibration and maintenance of equipment’s.
• SYMBIOSIS INTERNATIONAL UNIVERCITY
• PUNE - MAHARASTRA. (INDIA)
Education
Masters of Hospital Administration.
Aggregate Percentage : First class
Focus Area: OPERATIONS, QUALITY AND HEALTH INSURANCE.
• R. V Dental Collage and Hospital, Bangalore. Under Graduate course in
BDS (Bachelor of Dental Surgery). 2005 -2010
Aggregate Percentage : 65%
• Class XII R L S Collage, Belgaum, Karnataka
Degree Received in: 2005
Percentage of Marks: 83 %
• Class X S.S.C Maharashtra Board,
• Degree Received in: 2003
Percentage of Marks: 81.6%
• “A study 0n The Operational Efficiency of the Internal Trance port Department
at Apollo Hospitals Bangalore. in partial fulfilment of the requirements for the
degree of Post Graduate Diploma in Hospital and Health Care
Administration.
ACADEMIC
PROJECTS
UNDERTAKEN
• “A study on Bed Management process in Apollo Specialty Hospital,
PROFESSIONAL Bangalore.”
PROJECTS • Optimal utilization of the assets by reducing the pilferage from 22%to 12%.
UNDERTAKEN
• The Bed Turnover interval was reduce, by increasing the planned discharges,
pre 12noon discharges and reducing the room readiness time post discharge.
• Standard Operating Procedures created for all inpatient services.
• Standard Operating Procedure created for Out Patient Department and Health
Check unit for Apollo Specialty Hospital.
• Analysis of collection of Registration fee and closely monitoring and 50%
increase the collection of registration fee in Apollo Specialty Hospital
• Apollo Hospitals. Bangalore.
ACADEMIC
INTERNSHIPS
conferences / XVI National Seminar on Hospital & Healthcare Management, Medico Legal Systems and
seminars attended Clinical Research at International University Symbiosis – Pune, Maharashtra.
Conferences on various topics like Legal Aspects, Inventory Management, Bio Medical Waste
Management, Financial Management, Communication And Public Relations, and Health care
Marketing etc.
ACHIEVEMENTS
• Got promotion in 8 months of duration.
SPECIAL SKILLS
• Computer Skills
Proficient in the use of Windows 7
Proficient in the use of Windows Vista
Microsoft office efficiently.
Internet application and usage.
• Languages Known.
English: Read, Write and Speak.
Hindi: Read, Write and Speak.
Marathi: Read, Write and Speak..
Kannada: Read, Write and Speak.
Urdu: Speak.
Arabic: Read
Extra- Curricular
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