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Customer Service Representative

Location:
Manila, NCR, Philippines
Salary:
15000
Posted:
February 04, 2015

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Resume:

Matthew Nicholas Raymond M. Mendoza

Vernaiy St., San Antonio, Valley 1, Sucat, Parañaque City 1715

+639*********

*****************@*****.***

CUSTOMER SERVICE PROFESSIONAL

One year successful experience in customer service and support with recognized

Profile

strengths in account maintenance, problem solving and trouble shooting, sales

staff support, and planning/implementing proactive procedures and systems to

avoid problems in the first place.

1. Possess solid computer skills.

2. Excellent working knowledge using both IBM and Mac systems; Microsoft

Excel, Microsoft PowerPoint and Microsoft Word

3. Ability to train, motivates, and supervises customer service employees.

4. A team player, acknowledged as “Total Quality Customer Service

Professional.”

5. Strictly observed punctuality

Synopsis of Achievements

Created customer satisfaction survey, drastically reducing potential problems.

A team player, acknowledge as “Elite Customer Service Professional”

Teleperformance, Suca, Parañaque City 2014 Present

Employment

AT&T Customer Service Representative

1. Handle inbound customer service support calls from

established customer

1. Cross sell value added services or products that are

offered by the company

2. Provide consistent, superior service to every customer

by utilizing all available tools and resources

3. Maintain productivity at defined proficiency levels in

compliance with department policy and procedure

4. Demonstrate a desire and initiative to continue learning

new and relevant product and technical information as

products evolve

IEC, Sucat, Parañaque City 2013 2014

English Teacher

1. Learned and taught IELTS to foreign students

2. Organized and delivered classroom lectures to students

3. Evaluated a students’ class work and assignments

4. Prepared classroom materials, homework assignments

and handouts

5. Classroom management

6. Maintained discipline in the classroom

STI Colleges and Education Centers, Sucat, Parañaque City 2006 2012

Education

Information & Communications Technology



Contact this candidate