Project Manager Technician

*

Daniel W. Dyer

**** ** **** **, *****, Fl **147

786-***-**** ************@*****.***

T EC H SK I L LS:

• • •

Win 7/Vista/XP Remedy 7.6 Microsoft Office Suite

• • •

Active Directory LAN/WAN Connectivity Hardwae Install and

Repair

• • •

Virus Removal System Migrations Software Install and

Upgrades

• • •

ACU/PCU Systems Satellite Operation iDirect Operations

Technician Technician

• • •

Intellian Systems Seatel Systems Technician Orbitz System Technician

Technician

• • •

Extremely High Frequency Satellite

Operations Technician Telecommunications

Technician

ED UCAT ION/ CERT I F ICAT IONS:

• University of Maryland University College (Associates Degree) May2010

• University of Maryland University College (Cyber Security Bachelors Degree) May2009-Present

• Excelsior College (Liberal Arts Focus in Computer Studies Bachelors Degree) Feb2014-Present

PROFESSIONAL EXPER I E NCE:

Information System Technician, U.S. NAVY, Jan 2003-Aug2013

SatCom Operations Supervisor:

• Provided Satellite communications for over 500 commands.

• Responsible for maintaining and managing Satellite mission configurations and communications to deployed

u nits

• Maintenance t ransmit/ receive equipment for Naval Computer and Telecommunications Station Naples I taly.

• Maintained Unclassified, Classified and VOIP services for deployed units.

Project Manager:

• Provided IT support for over 40 customers

• Responsible for the creation of new email mailbox creation

• Maintenance of company printers

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• Responsible of maintaining and t roubleshooting network connectivity

• Provide customer service to over 2,000 users for Naval Computer and Telecommunications Station Naples I taly

and the European region.

• Manage and update t rouble tickets using Remedy 7.6

• Project Manager for Naples I taly, Rota, Spain, and Sigonella, Sicily overseeing Information Systems support

t hroughout the regions.

Message Center Supervisor:

• Operated and coordinated telecommunications systems including automated networks and the full spectrum of

data links and circuits; transmitting, receiving, operating, monitoring, controlling and processing all forms of

telecommunications through various transmission media including global networks.

• Maintained all necessary logs, files and publications at the communications center.

• Provided telecommunications and computer-related t raining and assistance to a wide variety of personnel.

Applied diagnostic, corrective and recovery techniques to all facets of the integrated information systems.

• Met requirements for handling and safeguarding highly classified comsec materials.

Helpdesk Technician/ Supervisor:

• Designed, installed, operated and maintained state-of-the-art information systems technology including local

and wide area networks, mini and microcomputer systems and associated peripheral devices.

• Added users to the network: created accounts, set permissions, added to groups, connected to the network,

connected to the domain.

• Experience with t roubleshooting LAN/WAN connectivity issues

• Performed software installation, removal, and configuration

• HP/Dell printer moves/installations.

• Performed PC installations, PC moves, PC re-images/migrations, and PC hardware break/fix.

• Installed, upgraded, and diagnosed workstations, servers, peripherals.

• Setup printers and copiers locally on workstations or on the network including terminal servers.

• Handled virus and malware issues that occurred on the network or on individual workstations for the staff and

clients.

• Setup projector for meetings held by the company.

• Assisted users in identifying and fixing system crashes, performance, hardware issues. Experience remotely

t roubleshooting computers using Dame ware software

• Resolve more than 1000 t rouble tickets per week allowing customers to maintain command readiness.

• Created and maintained accounts using Active Directory

• Configured and troubleshoot wireless connectivity issues

• Experience with t roubleshooting Microsoft NT/XP/Vista/7 applications

• Responsible for the installation of all software and hardware repair of the Navy domain on board USS

Bonhomme Richard and while stations in Bahrain Naval Computer and Telecommunications Station.

• Assisted with the lifecycle replacement of over 2300 SIPRNET computers.

• Experience with t roubleshooting LAN/WAN connectivity issues

• Responsible for the creation and maintenance of customer accounts

• Troubleshooting for Vista, Windows XP, and Microsoft Office Suite, and Active Directory

• Provided Information Technology hardware maintenance and network t roubleshooting support for over 6400

workstations.

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• Maintained the configuration of Network equipment for multiple classified networks (NIPRNET, SIPRNET).

• Skilled in using Remedy ARC to receive and monitor customer requests for support.

• Performed Tier-2 maintenance/ repair support for workstations, servers, network printers and network

connectivity solutions.

• Utilized Symantec Ghost 8.3 to complete periodic baseline imaging of workstations.

• Troubleshooting and repairing various network and computer hardware, and software and peripherals.

• Skilled in t roubleshooting of multiple DOD network systems including NIPRNET, SIPRNET, and SATCOM

Operations

• Provided any customization and changes necessary to meet user needs.

• Performed deployment, problem analysis, maintenance, and repair on PC hardware and associated peripherals

U.S. NAVY SPECIALIZED TRAINING:

• Automated Digital Network Systems Manager,

• Radioman 21 A School,

• Defense Message System,

• Transmissions Systems Technician,

• Strategic SHF SATCOM Systems Technician,

• Intellian Satellite Systems Technician

• Seatel Satellite Systems Technician

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