Customer Service Administrative Assistant
Resume:
Alicia Pickett
Brooklyn, NY *1216 • Phone: 646-***-**** • Email: *********@*****.***
Top–notch assistant with over five years of experience managing business relations and special projects within the financial and
education industry. Serve as a primary point of contact for and liaison between management, clients, and vendors. Maintain excellent
written and oral communication skills, problem resolution abilities, and a high level of confidentiality. Self-motivated, Possess excellent
time management and multi-tasking abilities. BBA in Business Administration. Effective customer service and word processing support
in demanding and high pressured environments.
Professional Experience
JPMorgan Chase, New York, NY 05/2014 – 8/2014
Data Entry Analyst (Contract) – Partnered with business groups for data for the on-boarding
of the new system information conversion.
Converted old information into the new system
Performed quality checks
Worked independently with the business groups
Entered information into the excel system.
PricewaterhouseCoopers/HSBC New York, NY 09/2012 -04/2013
Data Entry Analyst (Contract)-Manually re-keyed information from one source system into a different
destination system that relates to the Anti-Money Laundering/Risk questionnaires.
Responsible for reviewing AML profiles for errors and alerting management of any issues or concerns
Manually re-keyed information from one source system into a different destination system that relates to the Anti-Money
Laundering/Risk questionnaires
Created and periodically updated Re-Key AML profiles
Utilized Microsoft Excel on a daily basis to extract customer profile and inputting into database.
Conducted due diligence in order to update client profiles to meet OFAC regulations.
Administered Quality Assurance to ensure client profiles were updated accurately and correctly
Re-Keyed customer KYC data into On-boarding Tools such as Lotus Notes and Gold Tier platforms.
Experienced in large data set manipulation – may include moving columns of data to adhere to predefined formats.
Transformed data from one type to another, through standard Excel functions.
United Federation of Teachers, Brooklyn, NY 11/2011-03/2012
Administrative Assistant (Maternity Leave Position) – Held position of increased responsibility
for this leading educational institution in Brooklyn.
Provided exceptional administrative support to the Executive Director and Principal of a
Brooklyn Charter School with demonstrated ability to improvise, improve procedures, and
meet demanding deadlines.
Liaised between all impacted departments to ensure proper communications and reporting practices.
Organized the details relating to special events held at the school, corporate agendas and itineraries.
Coordinated and maintained weekly attendance of students and employees.
Played a vital role in assisting students in the health clinic and keeping parents/guardians informed
about their child’s well-being.
JASA APS, Brooklyn, NY 08/2011-08/2011
Administrative Receptionist (Temporary) –Provided clerical support to 17 social workers.
Maintained the social workers calendars.
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Located clients in the system to direct clients to the appropriate social worker.
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Answered and routed all calls from clients to social workers.
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Typed reports and documents as required.
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Faxed and copied clients files for the social workers.
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Marsh and McLennan, New York NY 01/2008-12/2010
Office Assistant- Handled high volume, time sensitive insurance and claims for exclusive large dollar
policies. Implemented paper saving process and new mailing system, reducing backlog increasing
production by 100%
Prepared insurance claim forms, calculated premiums and processed claims
Processed new insurance policies and updated existing policies
Performed quality control checks on existing policies to improve accuracy
Performed amendments for the client, broker in the excel spreadsheet to ensure the accuracy
of the clients claim amounts.
Alwex Insurance Company, New York NY 01/2007-12/2007
Administrative Receptionist –Provided service for VP of company and staff of 11 executives
Managed incoming office calls and all calls to the VP
Processed correspondence, invoices and insurance contracts
Coordinated and scheduled all meetings and conference calls
Served as office liaison for FedEx, UPS, and DHL regarding all mail tracking and delivery
Maintained a client profile list in Microsoft excel
Citigroup, New York, NY 01/2006-12/2006
Office Manager–Provided service for Audit and Risk department, staff of approximately 1,100
employees. Supervised 4 administrative teams responsible for delivering high productivity in
continuous high volume environment.
Proof read financials in the presentations to insure accuracy
Prepared confidential and time sensitive presentations
Provided support to the administrative staff
Performed seasonal adjustments in Microsoft excel to make sure that the statistics were accurate.
Computer Skills
MS Office: Excel spreadsheets (Functions and Formulas), Access, PowerPoint, Outlook, Word, and Analytical Skills
General Ledger entries, AR/AP, Tax Preparation, PeachTree and QuickBooks
Education
Berkeley College, New York, NY
Bachelor of Business Administration /Management (BBA)
ASA Institute, Brooklyn, NY
Associate in Business Administration/Accounting (AOS)
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