Customer Service Administrative Assistant

WILMA J. TALLEY

**** **** *****, ***. *, Indianapolis, Indiana 46224

********@*****.***, 317-***-****

OBJECTIVE

Seeking position of Legal Assistant where I can utilize my excellent secretarial and legal skills in an

environment beneficial for mutual growth and development.

SKILLS

Capable of assisting the lawyers in high volume, fast-paced office environment with time-sensitive

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materials, and maintain strict attention to Detail and Confidentially due to the nature of the position.

Organizing, Prioritizing and Managing documents to be produced in Litigation and provide case

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management assistance.

Experienced in preparing and drafting accurate correspondence, memos and perform minor editing

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of routine law office correspondence and legal case matters with minimum supervision.

Proficient Typing Skills and use of office equipment, using MS Word processing to ensure

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appropriate formatting, grammar, punctuation and spelling, and that all attachments, exhibits and

enclosures are intact.

Excellent customer service and interpersonal skills necessary in order to communicate and follow

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instructions from diverse group of clients, attorneys and staff to provide information with ordinary

courtesy and tact. Able to maintain professionalism and composure during stressful situations.

DUTIES:

Answer telephone calls and receiving clients, handling incoming/outgoing mail, scheduling

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appointments and other meetings using electronic calendar system.

Consistent, personal contact with Court staff regarding case status as needed by lawyers.

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Manage the manual filing system effectively thus improving the processes for office administration.

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Act as Notary Public for all legal documents for filing with the Court.

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Any other miscellaneous duties as required.

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PROFESSIONAL EXPERIENCE

UAW LEGAL SERVICES PLANS

(January 1986 - July 31, 2014)

BLUE CROSS BLUE SHIIELD OF INDIANA

(1976-1986) Administrative Assistant in Contract Administration and Medical Claims Processing.

Assisted in the preparation of Contracts and other legal documents

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Acted as Senior Receptionist and met the client queries.

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Scheduled appointments for Department Director.

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Any other miscellaneous duties as required

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.

EDUCATION

Graduation George Washington High School, Indianapolis, Indiana 1974

Various Certificates Including:

Basic Ethics of Legal Assisting in Indiana.

How to Provide Exceptional Customer Service

The Conference for Legal Assistants

Notary Public Law Training of Indiana

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