Customer Service Representative
Resume:
Dear Sir/ Madam:
Good day!
In my continuing quest as an individual, I have found myself wanting to work in a company
known for excellence like yours. In this globally challenging economic environment, a fresh
perspective, creative viewpoints and innovative individuals are needed to succeed.
I am currently searching for a new challenge that offers new opportunities for me to grow. I took
up Bachelor of Science in Nursing (Undergraduate), with Certificate of Eligibility – Sub-
Professional, Rating of 81.16%. I have cross exposure in BPO, Human Resource and
Administrative line.
Through the course of my experiences, I have dealt with people of various backgrounds and
cultures, and I had developed and intensified my ability to work in diverse teams. Being a
flexible, communicative, responsible and well-organized person I could easily integrate myself as
a good team player.
I am a well-rounded, highly motivated and pro-active individual who is able to work under
pressure and excel in a fast-paced environment. I would be grateful to discuss with you in how I
could bring forth immediate and substantive contribution to your organization.
You may contact me at +639********* or email ******.********@*****.***
Thank you for your time and consideration. I am looking forward to hearing from you.
Yours sincerely,
Steven Rhando L. Lingling
Reason for leaving: To continue my quest and searching a new more challenging and rewarding
career.
Availability: ASAP
Steven Rhando L. Lingling Page 1
STEVEN RHANDO L. LINGLING
# 17 Love St. Jordanville Homes, Baesa Rd., Q.C
# 14 Records St. GSIS Village, Barangay Bahay Toro Project 8, Q.C
Contact Number: 092*-*******
Email Address: ******.********@*****.***
OBJECTIVE
To be able to share my knowledge and experiences to the best I can and to grow with the company.
WORK EXPERIENCE
SITEL
Position: Customer Service Representative
Eton Cyberpod, Ortigas, Pasig City
November 2014 to PRESENT
• Obtains client information by answering telephone calls; interview clients; verifying
information;
• Maintains communication equipment by reporting problems;
• Maintains and improves quality results by adhering to standards and guidelines;
recommending improved procedures;
• Apply the elements of building positive rapport with different types of customers over the
phone;
• Use the most appropriate way to communicate with different behavior types on the telephone;
CONCENTRIX
Position: Customer Service Representative
SM Cyberwest Bldg. cor. West Avenue, Q.C
September 2014 to October 2014
• Obtains client information by answering telephone calls; interview clients; verifying
information;
• Maintains communication equipment by reporting problems;
• Maintains and improves quality results by adhering to standards and guidelines;
recommending improved procedures;
• Apply the elements of building positive rapport with different types of customers over the
phone;
• Use the most appropriate way to communicate with different behavior types on the telephone;
SOLID ELECTRONICS CORPORATION
Position: HR Assistant
1172 EDSA Balintawak, Q.C.
October 2012 to January 2014
• Manages the over-all recruitment activities of Solid Electronics Corp;
• Ensure that there is enough manpower in the Work force;
• Ensures that sourcing activities such as establishing tie-ups with schools, coordinating with
manpower agencies and public employment offices, posting of job vacancies/advertisements
in strategic areas are implemented;
• Process employees benefits; (SSS, Pag-ibig Fund, BIR & PhilHealth)
• Assist employees with questions regarding their employer/contractor;
Steven Rhando L. Lingling Page 2
MAYON CONSOLIDATED INC.
Position: Office Clerk
91-95 Panay Avenue, Quezon City
January 2009 to August 2011
• Maintains and updates customers’ files, stocks inventory and database systems, either
manually or using computer;
• Attends to banking transactions;
• In-charge in local purchasing for office requirements;
• Attends to collection and disbursement;
• In charge in the processing of business permits and other government’s documentation
requirements;
• Process employees benefits; (SSS, Pag-ibig Fund, BIR & PhilHealth);
EDUCATIONAL BACKGROUND TRAINING ATTENDED
TERTIARY Expert Global Solutions (EGS) Call Center
Manila Central University (MCU) Skills Enhancement Training
Bachelor of Science in Nursing August 11 – 15, 2014
EDSA, Caloocan City 1400
(Year 2003 - 2005)
SECONDARY
St. James College Of Quezon City
736 Tandang Sora cor. Mindanao Ave, Q.C.
(Year 1998 – 2002)
PERSONAL BACKGROUND
Born on January 5, 1985, in Quezon City, Philippines. Possesses excellent interpersonal and
communication skills in both English and Tagalog, and has the ability to perform in a dynamic
environment. Have strong customer orientation skills, highly developed organizational skills,
resourceful with good analytical and negotiation skills. Team player with positive service mindset
and is able to relate with people at all levels. Proficient in the use of Microsoft Applications such
as WORD, EXCEL and POWERPOINT. Interests include sports, singing and dancing.
OTHER SKILLS
• Civil Service Sub-Professional Eligibility passer (Rating: 81.16%)
• Advanced driving skills (Restriction 1 & 2)
REFERENCES
MS. LUZ BELECINA MR. JOHN DEREK DY
Sales Manager Immigration Officer
Mayon Consolidated, Inc. Bureau of Immigration
Steven Rhando L. Lingling Page 3
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