Customer Service Representative

JAHMELLA BARKSDALE

** * ***** **. ***#*C * NEW YORK, N.Y. 10027 * PRIMARY – 646-***-****

E-MAIL : *********@*****.***

OBJECTIVE

To provide a company with over 10 years of related experience spanning child care, education, development, sales and customer service.

ACADEMIC/PROFRESSIONAL CREDENTIALS

College Of New Rochelle (Rosa Parks Campus) New York, N.Y.

• B.A.S Liberal Arts and science (September 2013 to Present)

Cooperative Technical Education New York, NY

• Diploma (2009)

CAREER TRACK

UNITED STATES POSTAL SERVICE – NEW YORK, NY NOV 2013 - PRESENT

PSE Mail Processing Clerk

Sort and process all incoming and outgoing international mail for delivery

HARLEM CHILDREN ZONE - NEW YORK, N.Y. SEPT 2011 - JUNE 2013

Tutor / Program Aid

Performed daily academic review and completion of homework / class work assigned to help improve the efficiency and quality of work performed to excel beyond the standard grade level. Ensure the safety and accountability of all children enrolled in program.

Supervise and guarantee the well-being of 20-25 elementary age children

Coordinate daily activities such as educational games and art projects for the students

Communicate with parents, teachers and other staff regarding the students on a daily basis

Coordinate daily lesson plans

Mentor children

Assist with all classroom and / or homework help

AMC LOWES MOVIE THEATERS – NEW YORK, NY JULY 2011 – SEPT 2011

Cashier / Customer Service Representative

Meet and greet all customers upon arrival

Process all payments

Distributed purchased merchandise to customer

RADIO CITY MUSIC HALL – NEW YORK, NY. NOV 2010 – JAN 2011

Cashier / Bartender

• Meet and greet all customers upon arrival

• Bartend

• Process and receive all payments for purchased merchandise

D’AGOSTINO SUPERMARKET – NEW YORK, NY OCT 2010 - DEC 2010

Cashier / Customer Service Representative

• Meet and greet all customers

• Process all payment via computerized calculation for purchased merchandise

• Bag all groceries

WILDLIFE CONSERVATION SOCIETY - BRONX, NY SEPT 2010 – NOV 2010

Cashier / Customer Service Representative

Assisted with all internal and external aspects of various customer service inquiries. Streamlined information and data necessary for the maintenance of the Tower Video Information Center

• Meet and greet all guests

• Consistently raised company standards by exceeding daily goals and outlined terms of reference.

• Take orders and process payment via computerized calculation

• Assisted with the proven increase of sales via outstanding work ethics

SELF EMPLOYED – NEW YORK, N.Y. SEPT 2005 - PRESENT

Tutor / Program Aid

Performed daily academic review and completion of homework / class work assigned to help improve the efficiency and quality of work performed to excel beyond the standard grade level. Ensure the safety and accountability of all children enrolled in program.

• Homework help

• Test prep

• Reading and writing guidance

• Coordination and participation of trips to research and learning facilities (i.e. Library, museums etc.)

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