Training/Supervisor/Customer Service/Sales

Deborah McMillan-Key

*** ********* ***** ****** **, Charlotte, NC 28217

704-***-**** (h) 205-***-**** (c)

********@*****.***

Accomplishments

. Awarded for successfully implementing many "firsts" for both non-

profit and state organizations, building and maintaining relationships

with key leaders and officials in many different communities across

the state.

. Awarded as an educator and professional advocate in communities and

organizations.

. Awarded for exceeding program and income goals each fiscal year.

Professional Strengths

. Highly motivated and proactive, with a success of building and

cultivating key relationships

. Excellent communication and negotiation skills, utilized in

recruitment, training and partnership retention

. Flexible, creative, and strong ability to multitask with different

teams, projects, and levels of communication

. Excellent analytical and organizational/event-planning skills, with a

history of exceeding goals and expectations

. Experienced supervisor and team leader with noted success in employee

and volunteer assignment and task delegation

. Proven record of successful project management, adhering to protocol,

timelines, and budget restrictions

. Extensive Microsoft Office skills, and a history of advanced research

tactics

Work Experience

2008-2013 Cancer Prevention Study-3 State Lead, American Cancer Society,

Birmingham, AL

. Coordinated Cancer Prevention Study-3, to ensure successful

enrollment of 1500 participants across the state.

. Identified and secured corporate, community, and hospital

sites in Birmingham, Montgomery, and Huntsville, AL.

. Cultivated and lead committees (staff, community and

promotional partners) through ongoing communication,

including individual site reviews, verbal and written

feedback, and plan development.

. Trained and assigned placement of lead champions, volunteers,

partners and staff throughout the state.

. Served as a media spokesperson (television, radio, city

council recordings) to promote activities and enhance

community outreach, by identifying and taking advantage of

opportunities gained through promotional partners.

Health Initiatives Representative (Prevention/Early Detection),

Income (Faith Based Relay)

. Identified and recruited churches and community organizations

to implement the Body and Soul program.

. Cultivated relationships with church partners and systems,

training key leaders to become trainers and ensure follow

through with health ministry programs in their local

churches.

. Identified, recruited, and trained community volunteers to

accomplish initiatives in prevention and early detection,

quality of life, and advocacy.

. Implemented the first faith-based Relay For Life, surpassing

volunteer and income goals.

. Organized and promoted events to support fundraising goals

and community awareness.

. Enhanced relationships within hospitals to implement

activities and opportunities to assist cancer patients in

diverse and underserved communities.

2002-2008 Supervisor/Staff Trainer/Caseworker, Department of Human

Resources, Birmingham, AL

. Managed child welfare cases of abuse/neglect, ensuring

confidentiality of highly sensitive client records.

. Developed training modules and enhanced employee assessment

skills and professional development via weekly coaching

sessions, on the job training, and frequent feedback.

. Monitored performance and case records to assign staff based

on placement suitability and performance reviews, taking

disciplinary action up to termination as needed.

. Initiated immediate crisis intervention, utilizing knowledge

of state policies and community resources to make referrals

(hospitals, law enforcement, court officials, etc.) and

develop social service plans.

Relevant Work Experience

1997 - 2002 Sales, Marketing, Administrative and Customer Support in

Virginia, Georgia, and Alabama.

Community Outreach

1993 - 2014 Big Sister, Youth Mentor, Community Volunteer (schools, sports,

non-profit organizations), Children's Policy Council

2003 - 2014 Musician/Director, Treasurer (Birmingham, AL)

Education

Bachelor of Arts in Psychology, Hampton University, Hampton, VA

Contact this candidate