Customer Service

Tayra Pope

*** ***** ****** **********, ** ***** 917-***-**** *********@***.***

PROFILE

Diligent, detail oriented worker who excels in a fast-paced environment and always meets a deadline

Superior customer service skills

Fast learner

Working knowledge of MS Word, Excel, and Outlook

EXPERIENCE

PROOFREADING WORK HISTORY

Overcoming Obstacles, 8/2011 – 5/2014

Proof and copy edit middles/high school guides for teachers

Kaplan, Inc., 10/2006 – 11/2013

Proof and copy edit teacher guides as well as take student tests and check answer keys

Prudential Advertising, Forum Temporary Services Inc. – 5/2006

Proof documents

CUSTOMER SERVICE WORK HISTORY

Usher, Town Hall, 5/06 – present

Seat patrons as well as supervise co-workers while offering customer service info

Javits Center Cashier at JBC agency, 9/14 – present TEMP

Perform cashier duties as well as opening and closing register

Usher at Radio City Music Hall, Christmas 2001, 2002, 2012, 2014 SEASONAL

Seat patrons, operate elevators, and give customer service info

Barney’s Warehouse Sale, 8/2012 – 9/2014 SEASONAL

Perform cashier duties as well as run clothes, restock, and bag items

Cashier at Barnes & Noble Union Square 1/2006 – 2/2006, 12/2004 – 4/2005 TEMP

Perform cashier duties as well as opening and closing register, restock, and perform customer service

FOOD SERVICE WORK HISTORY

Croque Monsieur 6/2013 – 7/2014

Perform barista, cashier, and stocking duties, as well as opening and closing the cafe

Food server, Shake Shack, 4/2005 – 12/2005, 6/2004 – 11/2004 SEASONAL

Assemble and make food items

Register/waitress at Sheep Meadow Café, Central Park, 6/2003 – 10/2003 SEASONAL

Perform counter, register, waitress, stocking duties

OFFICE WORK HISTORY

Production Clerk at Harlequin Magazines Inc., 1993 – 1997

Assist production team, contact authors, evaluate manuscripts, as well as handle photocopying and filing duties

Production Intern at Fox Channel 5 News, 8/1992 – 12/1992

Assist news team with mailings, filing, phones, and "worthy” coverage

EDUCATION

Baruch College, CUNY BA in Journalism

Moritz Proofreading

Technical Institute of America, Excel training

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