graduate of 2 years secretarial course
Resume:
TERESITA D. BAYLON
Block **, Lot * Villa Concha, Orange Street
Maybunga, Pasig City
Email: *.******@*****.***
OBJECTIVE
To obtain position as a Customer Service Representative and work with my fullest potential.
PERSONAL DATA
BIRTH DATE: December 13, 1976
BIRTH PLACE: Palompon, Leyte
AGE: 37 years old
GENDER: Female
CIVIL STATUS: Married
WORK EXPERIENCE
Assistant Store Manager
Puma, UAE
Dubai, UAE
October 28, 2008 to December 10, 2013
• Promote a cultural of excellent customer service leading by example on the sales floor to
ensure customer queries and complaints are approved and resolved efficiently.
• Assist Store Manager in planning and assigning clearly understood daily sales target to
store colleagues, set and agree sales and operational objectives with them to insure store
sales target and other business objectives are achieved.
• Implement in-store promotions by insuring price changes are carried out effectively.
Implement seasonal and sales layouts in the store to ensure specific merchandising
standards are consistently delivered across the store.
• Prepare and agree with the Store Manager on staff work requirements, schedule and daily
planners, delegate tasks and supervises staffs to meet store operational objectives.
• Assist Store Manager in developing store colleagues by regularly training and appraising
their performance through constructive feedback to ensure the areas required
development are addressed on time.
• In absence of Store Manager, coordinate with Retail Manager on stock deliveries,
defective items, stock recalls and pull outs to ensure store has correct stock levels to
maximize sales opportunities.
Section In-Charge / Cashier (Arena Swimwear Section)
Sun and Sands Sports
Dubai, UAE
November 2001 up to September 2005
• Maintain sales activity records, reports and customer database.
• Assist customers and deliver excellent customer service.
• Maintain the standard of merchandising the items on the sales floor.
• Stock management operation.
• Handling customer complaints in appropriate way.
• Responsible of handling cash and sending daily sales report to Retail Manager.
Data Entry Operator
Technical Center and Commercial Services
Fairview, Quezon City
March 2000 up to July 2000
• Encoding data survey
• Meet daily quotas
EDUCATIONAL BACKGROUND
Graduate of Computer Secretarial
Trace Computer College
S.Y. 1993-1995
Juan Sumulong High school
1989-1993
ABILITIES AND SKILLS
Highly motivated and dedicated team player with excellent presentation and management skills.
Attention to details.
Ability to work under pressure.
Time management skills.
Ability to handle multiple tasks.
Knowledgeable in Microsoft office programs.
REFERENCES
1. Ms. Wedahd Vander Schyff
Country Retail Manager, Dubai, UAE 009**-*-*******
2. Ms. Kathy Mateo
Store Manager, Dubai UAE 009**-*-*******
Contact this candidate