business administration
Resume:
Michelle Stone
Indianapolis, Indiana, 46231
***********@*****.***
WORK EXPERIENCE
UNIFIRST CORPORATION, Indianapolis, IN
Office Administrator July 2006-February 2015
. Supervise the work of office, administrative, or customer service
employees to ensure quality standards, deadlines, and proper
procedures correcting errors or problems.
. Process paperwork for new employees and enter information into the
payroll system.
. Record employee information such as exemptions, transfers, wage
changes, weekly earnings, personnel records, absences, and
resignations, to maintain and update payroll records.
. Serve as a link between management and employees by handling
questions, interpreting, and helping resolve work-related problems.
. Prepare bank deposits by compile data, verifying and balancing
receipts, and sending cash, checks, or other forms of payments to
banks.
. Classify, record, and summarize financial data and keep financial
records, using vouchers, accounting codes, and payables reports.
. Administer online purchasing systems.
. Work with customers by telephone or in person to provide information
about products or services, take or enter orders, cancel accounts, or
obtain details of complaints.
. Locate and notify customers of delinquent accounts by mail, telephone,
or personal visits to solicit payment.
. Receive payments and post amounts paid to customer accounts.
. Train or instruct employees in job duties or company policies or
arrange for training to be provided.
GATES AUTO SALES, Indianapolis, IN
Receptionist June 2003-July 2005
. Provide customer service by greeting and assisting customers, and
responding to customer inquiries.
. Determine customers' financial service needs.
. Receive payments and post amounts paid to customer accounts.
. Notify credit departments, order repossession, and turn over account
records to attorneys when customers fail to respond to collection
attempts.
. Answer telephones, direct calls, and take messages.
. Operate office machines, such as photocopiers, and scanners, facsimile
machines, voice mail systems, and personal computers
STYLES FORWARD, Indianapolis, IN
Salon Assistant March 1997-May 2001
. Schedule client appointments
. Update and maintain customer information records, such as beauty
services provided.
. Keep work stations clean and sanitize tools such as scissors and
combs.
. Shampoo, rinse, condition and dry hair with liquid soaps or other
solutions.
. Keep card files on clientele, recording notes of work done, products
used and fees charged after each visit.
. Recommend and sell lotions, shampoos, or other cosmetic supplies.
EDUCATION
Indiana Business College, Indianapolis, IN
Business Administration, May 2006
Scecina Memorial High School
High School Diploma, May 2001
ADDITIONAL SKILLS
. Highly Motivated
. Detail Orientated
. Excellent Communication Skills
. Able to Multi-task at High Level
. OSHA Trained
. ISO 9001:2008 Certified
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