Customer Service Sales
Resume:
Stephanie R. Taylor Sampson
Missouri City, Texas 77459
832-***-**** **********@***.***
EMPLOYMENT:
Origins ( an Estée Lauder Company)
Store Manager (Sugarland, Texas)
September 2013 to present
Achieved personal sales and credit goals. Built customer relationships and loyalty
through personal interaction, initiation of service consultations, and maintenance of a
client file. Customer service representative.
Recruited, trained, coached, motivated and developed new and incumbent associates
on policies and procedures, product knowledge, and personal and counter productivity
goals.
Reviewed and analyzed business performance of daily, weekly, monthly, seasonal, and
annual sales results.
Developed and implemented business-driving events to achieve department goals, as
well as ensured the flawless execution of corporate events on a weekly basis.
Supervised the proper presentation, organization, storing, and replenishment of stock,
including the timely processing of new receipts, damages, testers, and stock returns
through delegation to self and staff.
Monitored associate productivity levels and provided coaching and feedback.
Communicated regularly regarding stock needs, customer preferences, and special
events to floor and store managers.
Attended and actively participated in vendor meetings, seminars, schools, and other
product knowledge and business-driving opportunities.
Participated in the physical inventory process.
Always in compliance with all hygiene standards and maintained a safe and hazard-
free work area.
Exceptionally High Scorer on Talent Plus aptitude exam/ review for employment
Performed other duties and task as needed.
Level I and Level II facial accredited
Recruiting and Staffing Agency
Marketing Liaison
TAHS ( Houston, TX)
2000 - 2012
Customer Service Specialist / Client Retention Specialist
Maintained constant contact and communications between Doctors offices and Staffers
Interviewing and Overseeing Client and Staff Recruitment
Direct Contact Liaison for TWFC, EEOC and IRS
Drafted and Created documents for offices and staffers to read and agree upon for
hiring purposes of private and cooperate entities
On Site Interviewing for staffers as well as Field Office meetings with Doctors and
Cooperation Representatives
Responsible for full administrative support to include:
Opened office, prepared legal documents, answering phones, organized calendar,
scheduled appointments, sent and received faxes, handled payroll and light accounting
Created, maintained and organized filing system
Maintained a safe and secure environment
Special projects as assigned
Utilized proficiency of spreadsheet, power-point, word-processing, and presentation
software.
Salon Stylist and Marketing Director:
AHS (Houston, TX)
1996-2012
Director of Sales
Client Liaison and Customer Service Supervisor and Sales Representative
Primary Technician Overseer of MSD’s
Maintained a secure and safe environment
Opened and closed facility
Maintained a healthy, good and clean environment for TCC inspectors annual reports
Handled cash, credit and gifting sponsorship payments
Inventory specialist to include knowledge of computer: excel, windows and power point
programs ( Microsoft Office )
Worked under pressure while balancing many competing priorities. Utilized proficiency
in spreadsheet, word-processing, and presentation software. Worked with special needs
and wheelchair bound clients so that they may have an awesome beatification
experience.
Stylist in all areas of cosmetology.
Perms, relaxers, waxing, make-up, barbering, opening and daily operation of hair salon.
Trained as cosmetology instructor at The Aveda a Institute in The Woodlands, Texas.
Insurance / Customer Service Specialist
Cigna Healthcare ( Houston, Texas)
1994-1999
Client Billing
Subcontractor payables
Accounts Receivable, WIP and Account reconciliations
Project reporting & analysis
Coordinate collections
Verify Insurance
Resolve customer/company conflict
Interface with Business Stream managers
Go over client rights and responsibilities/ Privacy Act
Phlebotomist/Vital Signs Monitor Team
Methodist Hospital (Houston Medical Center)
1991-1994
Education:
SJC
HCCS
TSU
H.S. Health Professions ( DeBakey)
References:
Danderia A. Trotter
Mark A. Sampson
Brandy E. Brown
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