Manager High School
Resume:
George Arroyo, CBA
Lake Mary, FL 32746
407-***-**** ***********@*****.***
ACCOMPLISHMENTS
Reduced DSO from 79 days to 50 days. Reduced over 60 day percentage from 22% down to 6%. Reduced overtime expense by eliminating
paper filing and scanning all documents for all orders. Implemented credit controls by mandating credit applications for all new accounts
and placing accounts on hold if certain credit parameters were exceeded.
WORKHISTORY
Carrier Enterprise, L.L.C., Orlando, FL July 2014 – Present
Credit Manager:
• Handling AR portfolio of over $20 million dollars for all of Florida
• Review credit applications for new customers by reviewing D&B and Experian reports, trade references and financial
statements if supplemental information required.
• Oversee, distribute and manage accounts receivable aged trial balance.
• Evaluate accounts requiring credit suspension for possible attorney placement or 3rd party collections.
• Recommend accounts for AFDA expense
• AR reconciliation of unapplied cash, short paid invoices.
• Review order queue for accounts that have exceeded certain credit parameters.
• Work with sales to resolve issues i.e. duplicate billing and pricing discrepancies.
FARO Technologies, Inc., Lake Mary, FL June 2008 – January 2014
Credit & Collections Manager:
• Handled AR portfolio of over $60 million for the US, Canada, Brazil and Mexico.
• Reviewed credit applications for potential customers by reviewing D&B reports, trade references and financial statements (as
needed) to assess credit limits on new and existing accounts.
• Reviewed industry trends and used as supplemental information when reviewing credit.
• Filed UCC’s to secure assets and to minimize risk.
• Ran monthly aged trial balance and prioritized collections activity.
• Managed A/R for North and Latin American countries.
• Secured Irrevocable Standby Letters of Credit for overseas accounts.
• Evaluated accounts to determine if suspensions were required, recommended legal action or 3 party collections on uncollectible
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accounts and provided supporting documentation.
• Provided monthly AFDA expense reports and made recommendations for accounts to be written off to bad debt.
• Posted journal entries to increase or reduce bad debt reserve and expense.
• Reclassified AR prepaid transactions and unapplied credit memos off of aged trial balance totals then posted journal entry.
• Account reconciliation of unapplied cash and short paid invoices.
• Implemented controls such as credit application requirements on all new credit accounts, credit approval thresholds, etc.
• Created credit applications for our Brazil and Mexico locations and modified terms and conditions to adhere to their country
laws.
• Reviewed terms and conditions with Internal Audit on incoming purchase orders to determine if acceptable..
Masco Administrative Services, Daytona Beach, FL April 2007 - January, 2008
Credit Project Consultant:
• Modified Oracle’s standard credit and collections modules
• Rewrote credit policies and procedures for a soon to be centralized credit department.
• Worked with Oracle and Deloitte consultants to make changes to standard Oracle credit reports that better suited the
company’s needs.
• Created common credit department scenarios and test them in a test environment of Oracle.
• Recommended changes to standard Oracle forms for the collection specialist to view pertinent credit information when
making calls.
• Attended weekly site readiness meetings to discuss issues and report progress for pilot divisions.
• Validated AR and customer data when divisions rolled out into Oracle.
• Provided go live support for divisions that have rolled out into Oracle.
• Manually created invoices and customer accounts on Oracle that did not convert from the legacy system.
• Approved security access based on job codes and responsibilities.
• Worked with the IT department on how to make the order management module work more efficiently with the credit
management module.
Hughes Supply, Inc., Orlando, Fl August 2002 - February 2007
District Credit Manager:
• Handled portfolio of over $25 million and 15 branches for the water & sewer division.
• Oversaw, distributed and managed Accounts Receivable Aged Trial Balance
• Evaluated daily accounts requiring credit suspension or agency/attorney placement.
• Identified target accounts to focus on improving payment habits while increasing sales through security transactions.
• Prioritized collection calls and compiled system notes on collection call.
• Prepared and processed lien notices to maintain and perfect liens/bond rights on jobs.
• Issued partial and final lien releases when requested by customer and issued sworn statement of accounts to help expedite
payment draw on construction projects.
• Applied customer payments per remit information.
• Researched and provided detailed monthly potential bad debt and customer dispute reports for distribution to management.
• Completed monthly A/R reviews with Assist. Credit Manager, Branch AR Employees and Regional Credit Manager.
PR O FE S S I O NALT RAI N I N G
NACM Credit Administration Program (Credit Business Associate)
Sept. 2000 - June 2001
Penta Certification Training Feb. 2000
Construction Lien Law July 1999
Associated Builders & Contractors
E D U CATI O N
Adlai E. Stevenson High School, Bronx, N.Y.
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