Customer Service Representative

Victoria Welch

**** ******** ***** **********, ** 22193 cell: 703-***-**** ******@***.***

Education

Master of science November 2014- Present Southern New Hampshire University Online

Major: Industrial/Organizational Psychology

bachelor of science Graduated May 2014 George Mason University

Major: Psychology

Bachelor of science 2010-2011 Methodist university

General Coursework Completed

Experience

ICON Information Consultants, contracted by Constellation Energy (June 2014-Present)

Project Coordinator

• Collect and collate Daily Workload Reports and send out to upper management and contact persons with

the Social Security Administration (project location).

• Edit and approve payroll for through Elation Systems.

• Assist with approving monthly invoicing records and expenses.

• Transcribe meeting minutes and disseminate to appropriate personnel.

• Transmittal development, recording and processing.

• Escort employees to Social Security Administration (project location) badging office to pick up badge

and complete necessary paperwork.

• Keep up-to-date schedule of meetings and conference calls for supervisor.

• Assist with the close-out paperwork process of completed federal projects.

• Send and Receive emails from upper management and respond accordingly.

• Assist with administrative duties: copying, record keeping, filing, stocking supplies, etc. as necessary.

• Collect proper paperwork and documentation from subcontractors’ employees to submit into the Social

Security Administration’s (project location) eQIP badging system.

• Keep up-to-date Microsoft Excel spreadsheets with subcontractor information and badging process

status.

Standard Parking- George Mason University Parking Services (September 2013- June 2014)

Customer Service Representative/ Summer Camp Coordinator

• Contact summer camp directors to update information on camp location, dates, and times.

• Coordinate drop off/pick up locations for summer camp programs.

• Update information regularly in Microsoft Excel spreadsheet so Parking and Transportation Directors

and Managers are up-to-date on summer camp information.

• Conduct meetings with Managers to discuss information about parking regulations/parking location

issues that may arise and address issues.

• Process payment via credit card, check, vouchers, and cash for citations and parking permits.

• Sell parking permits, access cards, setup payment plans, and issue refunds to customers.

• Greet customers entering office with professional courtesy and give detailed information regarding

purchasing permits, parking locations, and directions to those parking locations.

• Escort customers to appropriate manager for scheduled appointments.

The Dandelion Patch (November 2012- February 2013)

Keyholder

• Open and close store location and complete daily logs for appointments held that day.

• Meet with clients to personalize and order stationary, invitations, gifts, etc.

• Greet customers with courtesy and help answer questions as needed.

• Keep up-to-date records and spreadsheets on clients’ orders.

• Contact clients on a daily basis to update on order status.

• Initiate and respond to emails from clients and vendors to solve issues, answer questions, etc.

• Answer phone and emails to schedule appointments and consultations.

Mason Recreation (August 2011- November 2012)

Customer Service Assistant

• Provide excellent customer service with membership and promotion sales.

• Apply multitasking skills with answering phone calls, selling memberships, and assist with facility

maintenance.

• Help maintain overall success of Mason Recreation.

• Answer patrons’ questions thoroughly/direct them to appropriate personnel.

• Maintain accurate registration of members/visitors.

• Ensure enforcement of Mason Recreation policies and procedures while meeting customers’

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needs and expectations.

Standard Parking (May 2011- February 2013)

Parking/Traffic Supervisor, Seasonal

• Supervise staff of 8-12 employees.

• Verify that parkers have valid parking permit for specific parking locations at Fed Ex Field.

• Answer questions that parkers may have for event info, shuttles, etc.

• Verify that RV/buses are parked correctly and are in conformance with the Fed Ex Field regulations.

Internships

American Counseling Association (May 2013- August 2013)

Intern, Leadership Services

• Contact Presidents, President-Elects, Executive Directors and Past Presidents of Counseling

Organizations across the U.S. to update necessary information in Microsoft Word and Excel programs

and answer questions regarding Leadership training, staffing changes, etc.

• Initiate and respond to emails from members of the American Counseling Association, as well as, leaders

of other Counseling Organizations.

• Create forms and PowerPoint presentations for the ACA Institute of Leadership Training.

• Edit documents for grammar, spelling, and content.

• Collaborate with employees of the American Counseling Association about the Institute for Leadership

Training to gain knowledge on assignments that need to be initiated and/or completed.

• Assist with organization of materials for the annual Institute of Leadership Training.

• Complete other administrative duties: copying, making binders and notebooks, etc.

American Counseling Association (May 2012-May 2014)

Intern, Human Resources Department

• Exposure to employee relations, staffing, recruitment and employee benefit enrollment.

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