Customer Service Administrative Assistant

Edna Tamez - Robinson

**** ***** ****** **** *****, Missouri City, Texas 77489 - 832-***-**** ( C) - ****.*******@*****.***

Professional Overview

Committed and motivated employee with exceptional customer service and decision making skills.

Strong work ethic, professional demeanor and great initiative. Great team player, energetic, with

computer and communication skills. Hard working, willing to learn, with 3+ years of office experience,

as an Administrative Assistant. Knowledgeable with Quickbooks programs and Microsoft Office

programs such as Word and Excel, and always strive to be productive in all areas.

Summary of Skills

Bilingual, English/Spanish Insurance eligibility verification

Microsoft Office Administrative support

Customer Service Order/Distribute Administrative Office

QuickBooks Supplies

Filing and data archiving General Office Skills

Work Experience

Harlingen Family Dentistry August 2009 to October 2011

Administrative Assistant

Harlingen, Texas

Created databases and spreadsheets to improve inventory management and reporting accuracy on

401k Properties. Prepared and distributed Bi-weekly Payroll for a staff of 140, along with experience

preparing Payroll Taxes. Assisted in all areas of administrative work including data entry, receptionist

duties, file organization, research and development. Managed accounts receivable files, working

directly with the Financial Management Office. Responsible for office supply purchases and

inventory & distribution. Preparing daily deposits for delivery to designated accounts.

Harlingen Family Dentistry January 2008 to July 2009

Insurance Billing

Harlingen, Texas

Prepared and submitted claims to private insurances daily. Collected all necessary documentation

needed for major work, x-rays, narratives, etc. Submitted primary payment information to secondary

insurances for payment. Collected reports of outstanding claims and submitted for payment along

with any missing information.

Harlingen Family Dentistry August 2007 to December 2007

Insurance Verification

Harlingen, Texas

Collected patient insurance in order to call and verify eligibility and covered procedures. Contacted

patients if needed to collect further information or inform them of any uncovered or covered

procedures.

Education

San Benito High School 2003

Diploma

San Benito, Texas, USA

Student Athlete

Cisco Junior College

Kinesiology

Cisco, Texas, USA

Basic Coursework 2003-2005

Sports Scholarship

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